Elsie Lopez

I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More

by Manuel C Verified Customer Verified Customer

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todo muy bien lo recomiendo te a tienden con amabilidad y respeto a todos gracias respeto a todos gracias More

by ROSALVAOMNILIFE Verified Customer Verified Customer

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Muy excelente trabajo que realizan muy profesional y ante todo explican todos los detalles que puedan diagnosticar sobre problemas o soluciones. ☺️ todo explican todos los detalles que puedan diagnosticar sobre problemas o soluciones. ☺️ More

by Michael Argueta Verified Customer Verified Customer

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Poor customer service and very rude employees working at the parts department. They do not value the customer they rather be on their phones then help a customer out. the parts department. They do not value the customer they rather be on their phones then help a customer out. More

by pacheco8080 Verified Customer Verified Customer

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I like to review Elsie Lopez. She a great customer service, the personnel, En Lancaster, dealer of Toyota very, friendly She a great customer service, the personnel, En Lancaster, dealer of Toyota very, friendly More

by RAMIREZROBERTO984 Verified Customer Verified Customer

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Thank you Toyota Lancaster for having a profesional people like Elsie Lopez she was very helpful and patient she knows how to deal with a difficult situation. people like Elsie Lopez she was very helpful and patient she knows how to deal with a difficult situation. More

by marialevine10 Verified Customer Verified Customer

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Started promptly on appointment time. Listened to what I had to say. My technician was very patient and courteous. Listened to what I had to say. My technician was very patient and courteous. More

by CAROLEE25 Verified Customer Verified Customer

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I just purchased my brand new GR86 and I couldn’t be happier with the exceptional service I received. My saleswoman Elsie Lopez went above and beyond from start to finish- answering all my questions, ex happier with the exceptional service I received. My saleswoman Elsie Lopez went above and beyond from start to finish- answering all my questions, explaining every detail clearly, and making sure I felt confident in my decision. She truly cared about finding the perfect fit for me. A wonderful experience all around- Highly Recommend! More

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The dealer ship took care of my needs when I need something and Elsie Lopez was very informative and helpful something and Elsie Lopez was very informative and helpful More

by bria_merrick0 Verified Customer Verified Customer

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I have perched 4 new and 1 used Toyotas from Toyota of Lancaster, salesmen are excellent and nolageable, service department is excellent except for one person gave wrong brake pad readings in 2011. Lancaster, salesmen are excellent and nolageable, service department is excellent except for one person gave wrong brake pad readings in 2011. More

by meissj01 Verified Customer Verified Customer

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