Maricela Cardenaas

Toyota of Lancaster responded

Thank you for sharing your feedback and for recognizing our team. We completely understand that waiting several hours after you’ve already decided on your vehicle can be frustrating, especially when you know exactly what you want and are ready to complete the purchase. There are several steps involved in finalizing a vehicle purchase, including preparing documents, completing financing or cash paperwork, and ensuring everything is accurate before delivery. While some of these steps are necessary, we understand your time is valuable and appreciate your patience. We’re glad to hear that despite the wait, you had a positive experience with our staff. Thank you for choosing Toyota of Lancaster, and congratulations on your new vehicle!

Toyota of Lancaster responded

Thank you for your wonderful review! We're delighted to hear that Eric Larson and the team provided such a great experience for both you and your daughter during your vehicle purchases. Congratulations to you both on your new vehicles! We truly appreciate your trust in our team and look forward to assisting you with all your future automotive needs. Enjoy your new Toyotas!

Toyota of Lancaster responded

Gracias por compartir su experiencia. Nos alegra saber que recibió un servicio profesional y que nuestro equipo se tomó el tiempo para explicarle claramente todos los detalles relacionados con el diagnóstico, los problemas encontrados y las posibles soluciones. La comunicación y la transparencia son muy importantes para nosotros. Agradecemos su confianza en Toyota of Lancaster y esperamos poder atenderle nuevamente en el futuro.

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Toyota of Lancaster responded

Thank you so much for your kind review! We're so glad to hear that Felipe Torres was able to assist you. Felipe is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.

Toyota of Lancaster responded

Thank you so much for leaving us a 5-star rating! We truly appreciate your support. Your feedback helps us continue to improve! Thanks again, and we look forward to welcoming you back soon!

Toyota of Lancaster responded

It’s lovely to hear your kind words of appreciation for our hard-working staff. Thank you for choosing us. We hope to serve you again soon.

Toyota of Lancaster responded

Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.

Toyota of Lancaster responded

I'm sorry to hear that you were misinformed by one of our advisors, but I'm glad to hear that our Service Director, Chanin, was able to rectify the situation and make things right.