Fernando Robles

The dealership was welcoming and the employees were helpful. Wait times for finance took a long time and there were some issues there. helpful. Wait times for finance took a long time and there were some issues there. More

by maya Verified Customer Verified Customer

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Absolutely Do Not Recommend Brandon Honda – Ongoing Safety Issues & Dishonest Service I purchased a 2018 Honda Accord from Fernando at Brandon Honda on October 25, 2024. Within the first week, I had Safety Issues & Dishonest Service I purchased a 2018 Honda Accord from Fernando at Brandon Honda on October 25, 2024. Within the first week, I had to return the car twice due to a strong gas smell and an ant infestation. While the dealership resolved the ant issue, the gas odor persisted. I was told a fuel pump was replaced the same day, but that turned out to be false—my service advisor later confirmed no work was actually done. A month later, the electronic parking brake (E-brake) warning light started coming on intermittently, affecting the interior dome lights. Despite the brake still functioning, I was repeatedly turned away due to service being “closed on weekends,” which is the only time I can visit due to work. When I finally got the vehicle in on April 23, 2025, I explained the issue clearly. Hours later, I was told the E-brake had activated during their inspection, and they could not release it. I was forced to pay for the repair on the spot or risk not getting my car back. I’m a single mother—this was not an option. Even after paying, the light and dome light issue persisted. Another advisor claimed coffee was spilled into the E-brake mechanism. I don’t drink coffee. Two weeks later, the E-brake warning light came back on, and I was told the new repair would cost $5,000. Despite repeated requests, they have not provided the Certified Pre-Owned (CPO) inspection report I’m entitled to. I was told they only visually check the E-brake button during inspections—not the internal components. That’s unacceptable and dangerous. I’ve spoken with multiple service advisors and even the general manager, Justin Jared. I was promised call-backs that never came. No one is taking accountability, and now I’m stuck with a vehicle that has ongoing electrical and brake system issues, which puts my children and me at risk. Do not trust Brandon Honda. They pushed me into a sale, gave false information, failed to follow warranty and CPO standards, and are now ignoring a serious safety issue. If I could give zero stars, I would. Stay far away. More

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Great people to work with. very knowledgeable staff. Above and beyond to get you what you want very knowledgeable staff. Above and beyond to get you what you want More

by ajnnj4ever Verified Customer Verified Customer

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I wanted a very specific car which was hard to find and I could have gone to at least three dealerships that were closer to me than Brandon Honda, but Fernando Robles was by far the most diligent in locating could have gone to at least three dealerships that were closer to me than Brandon Honda, but Fernando Robles was by far the most diligent in locating my vehicle. He was the reason I chose to make the long drive to Brandon. I truly appreciate his persistence and effort. More

by xfatalxcivicx Verified Customer Verified Customer

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Disappointing. Never worked with us to resolve the issue with my sons vehicle issues. Sale Manager never followed up as promised and never provided a reasonable res Never worked with us to resolve the issue with my sons vehicle issues. Sale Manager never followed up as promised and never provided a reasonable resolution. We choose this dealer because of the vehicle but ultimately for the customer service and we were let down. Hopefully so one else's experience is better but we are definitely disappointed. More

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"Exceptional service, honest pricing, and a no-pressure experience! The team went above and beyond — best car-buying experience ever!" experience! The team went above and beyond — best car-buying experience ever!" More

by slowriter57 Verified Customer Verified Customer

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I went the to buy a car advertised at 10k and ended up being trick into financing that same car for 40k being trick into financing that same car for 40k More

by bdr3689 Verified Customer Verified Customer

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