Filipe Rocha

I purchased a 2025 Mazda CX-5 from Toyota of Tampa Bay on August 28, 2026, with approximately 41,000 miles. Only 33 days after the purchase, on September 30, the vehicle would not start and had to be taken b August 28, 2026, with approximately 41,000 miles. Only 33 days after the purchase, on September 30, the vehicle would not start and had to be taken back to the dealership. I was informed that if this had happened within the first 30 days, the battery would have been replaced at no cost. However, because the problem occurred only a few days after that period, they refused to replace it for free and quoted me more than $400 for a new battery. When I declined to pay that amount, I was told that I could purchase a less expensive battery elsewhere. What makes this situation especially disappointing is that I was told the vehicle had been inspected before the sale and that the battery had been tested and was in good condition. When I asked for proof of that battery test, the only document I received simply stated “2025 Mazda CX-5,” “Good Battery,” 12.83 V, and 524 CCA. The document provided to me did not show my vehicle’s VIN, license plate, mileage, date or time of the test, or any other identifying information that would allow me to verify that this test was actually performed on my specific vehicle. To be clear, I am not accusing anyone of falsifying a test. My concern is simply that the document I was provided does not contain enough identifying information for me to verify that the test actually belongs to my vehicle. It was also suggested to me that the battery may have discharged because I could have left a light or something else on. I know that I did not do that, and I was not provided with any technical diagnosis or documentation establishing that the problem resulted from misuse on my part. What makes this experience even more disappointing is my relationship with this dealership. After purchasing my own vehicle there, I referred two other people who actually purchased vehicles from Toyota of Tampa Bay — one on August 30 and another on September 2. Within a matter of days, my own purchase and my referrals resulted in three vehicle sales for this dealership. Despite that, when my vehicle experienced a battery problem only 33 days after purchase, there was no flexibility over a difference of just a few days. According to what I was told by the dealership, this same battery would have been replaced at no charge if the problem had occurred within the first 30 days. This is not simply about the price of a battery. It is about customer service after the sale. I trusted the dealership’s inspection, recommended the dealership to other people, and those referrals resulted in actual vehicle purchases. I expected the same level of consideration when I experienced a problem so soon after purchasing my vehicle. I requested the complete pre-sale inspection associated with my vehicle’s VIN, the complete battery test record, the current diagnostic/repair order, and the written documentation regarding the 30-day coverage policy that was explained to me. I sincerely hope management reconsiders the way this situation was handled. A customer’s experience should not end the moment the vehicle leaves the dealership, especially when that customer trusted the business enough to recommend it to others and bring additional customers to the dealership. More

by RAYNEELFORD Verified Customer Verified Customer

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I was very well received at the Toyota Tampa Bay agency. I'm already in my second car, the service is first class, in the required maintenance, the teams are prepared to make you comfortable and confident. I'm already in my second car, the service is first class, in the required maintenance, the teams are prepared to make you comfortable and confident. I can't help but talk about the seller Filipe, who is very helpful, attentive and incredibly competent, and is always available to help, I recommend him. For me, he is the best.! More

by MARCIA.S.ALMEIDA Verified Customer Verified Customer

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I recently bought a car from Toyota, and the whole experience was excellent from beginning to end. The staff was professional, patient, and very helpful throughout the process. They answered all my qu experience was excellent from beginning to end. The staff was professional, patient, and very helpful throughout the process. They answered all my questions, explained everything clearly, and made me feel comfortable instead of pressured. The buying process was smooth, honest, and efficient. I truly appreciated the customer service and the effort they put into making sure I was satisfied with my purchase. I’m very happy with my new car and grateful for such a positive experience. I highly recommend this Toyota dealership to anyone looking for great service and a team that genuinely cares about their customers. Thank you for making this such an easy and enjoyable experience! More

by felipesd722 Verified Customer Verified Customer

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They did an amazing job finding me a car Miguel is a great sales man his amazing, I was able to drive off in a car not knowing could be possible thank you to the Toyota of Tampa bay for the experience! great sales man his amazing, I was able to drive off in a car not knowing could be possible thank you to the Toyota of Tampa bay for the experience! More

by kenethomar1999 Verified Customer Verified Customer

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Everything was very quick and the explanations were excellent. It was my first time at the dealership and I only have praise for the service I received. excellent. It was my first time at the dealership and I only have praise for the service I received. More

by felipe5858 Verified Customer Verified Customer

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Above my expectations. Filipe made everything easy, and he tried hard to get the best deal for me. I am happy with my new vehicle. Filipe made everything easy, and he tried hard to get the best deal for me. I am happy with my new vehicle. More

by PauloDaSilva Verified Customer Verified Customer

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Very nice asked if you needed coffee or food and helped me get 0 down and walking out with a 2026 Toyota Corolla me get 0 down and walking out with a 2026 Toyota Corolla More

by jgross510 Verified Customer Verified Customer

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⭐☆☆☆☆ Worst Purchase Experience of My Life – After Being a Loyal Customer This was my third brand-new car purchase from this dealership, and sadly, it was the worst experience I have ever had. The pri a Loyal Customer This was my third brand-new car purchase from this dealership, and sadly, it was the worst experience I have ever had. The price initially offered for my trade-in was later changed, the car price I was quoted was different at closing, and what they called “gifts” turned out to be extra charges. On top of that, I was told I could not use my $500 Birthday Savings Offer that the dealer had sent me. When I went back to try to cancel the purchase, the salesperson showed me that my trade-in vehicle was already listed for sale on their lot for just $2,500 more than what they had paid me, claiming they were at a disadvantage in this negotiation. However, when I checked myself, my trade-in car was actually listed for $5,000 more than what they had given me for it. This made me feel even more taken advantage of and disrespected as a loyal customer. After all of this, I left feeling deceived and overcharged. I strongly advise anyone to be extremely cautious when buying from this dealership. More

by Kat Verified Customer Verified Customer

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Filipe Rocha is very nice and doesn't beat around the bush, he treated me very well, and as I always say Toyota of Tampa Bay is the best!! I have already taken three cars with them and I'm really happy. bush, he treated me very well, and as I always say Toyota of Tampa Bay is the best!! I have already taken three cars with them and I'm really happy. More

by Filipe Albuquerque Verified Customer Verified Customer

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Great service, clean and very beautiful place. Excellent fleet of cars with ample space. Salesperson with vast knowledge of vehicles, answering any questions you may have. Excellent fleet of cars with ample space. Salesperson with vast knowledge of vehicles, answering any questions you may have. More

by Jose Walter Verified Customer Verified Customer

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