Fletcher Dixon | Page 4

Great experience Great truck they got me the truck I wanted in one day very prompt. Very satisfied all the way around. Would recommend to anyone interested in a Toyota Great truck they got me the truck I wanted in one day very prompt. Very satisfied all the way around. Would recommend to anyone interested in a Toyota. THANKS More

Helpful 0

Report | Print

Purchase of a new RAV4. This latest purchase is the third vehicle for which Fletcher has been my salesman. He was very professional and knowledgeable on the vehicle I bought This latest purchase is the third vehicle for which Fletcher has been my salesman. He was very professional and knowledgeable on the vehicle I bought. He didn't seem to be concerned that I cancelled my first choice and he called me personally to set up an appointment time to chose another. I will continue to use Fletcher for future purchases and recommend him to anyone interested in buying a Toyota. More

Helpful 0

Report | Print

Toyota Rav4 2015 I could not say anything more. This dealer will be in my bookmark! They know what they are doing and they will take care from the beginning until fina I could not say anything more. This dealer will be in my bookmark! They know what they are doing and they will take care from the beginning until final step. Thanks! More

Helpful 3

Report | Print

Tricked me into paying more with multiple contracts I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Je I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Jerry's Toyota came out the cheapest in the area,With my email in hand,I arrived there around 8 pm on a wednesday evening and asked to speak with the internet sales guy,he came and greeted me and passed me on to an another sales man (fletcher) ones we sat down to do the deal he said that he couldn't do this deal at this price ($25,807.00) that the internet sales man emailed me earlier that same evening.So,here we go and we start negotiating the deal which i didn't want to do because i wanted the deal that the internet department gave me.So, back and fourth 40 minutes later they gave me the same internet deal if i bought the van that evening,I said I can not buy today but we can do the paper work and I will put a deposit on my credit card ,he said that was fine .I was happy ,now Its almost 9pm time for them to close so they start rushing me,Now its time for the finance guy to finish the deal after selling me other warranties and other stuff.So, i bought the warranty ($2200) and i financed the van threw Toyota Finance.I don't know what these guys did i ended up paying $1800 more than my negotiated price.I only caught that today when i was filing all the paper work,I said to my self after calculating the numbers this makes no sense I was charged $1800 more than i should have.So, stopped by the dealership this morning and spoke with the finance lady,she said talk to the sales man.I called the sales man aside and told him what had happen and he chuckled and brushed me off and walked away.So, then i called Toyota company and expressed my concern and I have not heard back from the dealership....note to Toyota and the dealership if your customers are taking the time to write these long complaints you should be concern,especially when customer like me ( Who traded in a 2007 Toyota van for a 2014 Toyota van and just bought another high end Toyota Brand Truck Lexus GX460 for $60,000) spent an hour of his time writing this and believe me I'm not done i will also post this on other blogs . More

Helpful 0

Report | Print

Bait and Switch & FALSE ADVERTISING Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest pric Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest price online and then when you drive over an hour to get to their dealership, they jack up the price by $2,500 to $3,000. They added back to the price, among other fees, "rebates" which they never even asked us if we qualified for! Our sales person, Fletcher Dixon, is a highly polished and nice man, but he has been trained to be a part of this very negative tactic. At the top of this is AL HOFFMAN, Executive Vice President, who claims he wants to "MAKE SOMETHING RIGHT THAT YOU FELT WE HAD DONE WRONG." Notice he accuses us of "feeling" that we were wronged by this bait and switch tactic and he uses ALL CAPS in his e-mails like he is yelling at us, the customer. Even after I was very clear that I was totally pissed and insulted by his bait and switch and False Advertising, he still came back with an offer on the car that was $2,500 to $3,000 above the advertised price. I could go on, BUT the bottom line is don't do business with this company, in fact run like heel to another dealer. We did and bought out new Corolla the next day! I will be in touch with my friends at the state attorney general's office to initiate an investigation! More

Helpful 0

Report | Print

Salesperson was knowledgeable about the product and worked with us during some financial problems that we are having. He was personable and very helpful. His personality is definitely an asset. His worked with us during some financial problems that we are having. He was personable and very helpful. His personality is definitely an asset. His knowledge about the Toyota product is great. More

Helpful 0

Report | Print

The experience at Jerry's Toyota was great. Fletcher Dixon (Sales Consultant) respected, and listened to me in regards to what I was looking for while visiting Jerry's. Fletcher allowed me to explore al Dixon (Sales Consultant) respected, and listened to me in regards to what I was looking for while visiting Jerry's. Fletcher allowed me to explore all car options on the lot. Fletcher made sure I was taken care of during the whole buying process. Mrs. Kim Kelso, checked in on various times to explain the financing process. Fletcher took the time with me to go over the car I was buying and explain all of the components. Overall I look forward to dealing with Jerry's during the life of my car and after. More

Helpful 1

Report | Print

Shawn Graham responded to my online inquiry by email at 1:19 pm and followed up with a phone call. He tried to gather as much info he needed to get the car we wanted. Seeing that they don't have the car 1:19 pm and followed up with a phone call. He tried to gather as much info he needed to get the car we wanted. Seeing that they don't have the car he said he'll try his best to get the car he got the car from 160 miles away and gave us a 3 pm appt and even sent us directions to their dealership. I asked him that we were pre-approved by James Toyota Scion in Flemington, NJ and he just said he'll take care of us. A certain Robert called at 2:45 pm to check on how our drive is going cuz rain was pouring hard. When we arrived at 3:15 pm, we were greeted on the lot by Jonathan Sanders even before we parked our car and walked and followed us about 10 cars down, to the only available customer parking. Shawn got us a better car with leather interior than he quoted online but their Manager John almost honored the price we were quoted with minimal increase but gave us $6,500 for our trade outright. In short, we were out of there in 5 hours after Jonathan gave us a tour of their facility and introduced us to our new car. Kim Kelso in finance gave us a wonderful deal, Christa explained to us all the available options and discounted warranties for the car, Fletcher Dixon checked on us whenever he passes by in between his own clients. This happened on a very busy Monday among their other clients who mostly went home with their brand new cars. Not only that, Jonathan is sending us by mail the DE tag we left behind and the "Support Out Troop" ribbon, which meant a great deal to us. Jerry's Toyota has great team effort. We would definitely give them a 10, if 10 is the highest. Our heartfelt thank you to everyone and a special thank you to Shawn Graham for finding "our" car. More

Helpful 0

Report | Print