Franchesca Soto
Franchesca Soto at Palm Chevrolet

Franchesca Soto

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
189 Reviews

Dealership Experience

4 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.5

189 Reviews

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189 Reviews of Franchesca Soto

June 05, 2026

Dealership Rating
Employee Rating

There is a nice waiting room with coffee and a tv. Very clean and comfortable. More

by Peanutoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Palm Chevrolet responded

Thank you for your kind words! We appreciate you taking the time to share your experience at Palm Chevrolet. We're glad you enjoyed our comfortable waiting room and amenities, we look forward to welcoming you back for your next visit! Best, The Palm Chevrolet Team

June 04, 2026

Dealership Rating
Employee Rating

Francesca has been our go to service provider who has consistently provided excellent, knowledgeable, reliable service to all our vehicles. She is always very friendly and accommodating. 10 stars! More

by apriljoyp5
Recommend Dealer
Yes
Jun 05, 2026

Palm Chevrolet responded

Thank you for your wonderful review! I’m thrilled to hear about your positive experience with Francesca at Palm Chevrolet. It's great to know that she has consistently provided you with excellent service. I truly appreciate your feedback, and our team looks forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

June 03, 2026

Dealership Rating
Employee Rating

Franchesca is amazing! Always courteous, efficient, knowledgeable and most of all personable. She is such an asset to your team in the service department. More

by NELSONDJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Palm Chevrolet responded

Thank you for your kind words, Nelson! I’m thrilled to hear you had such a positive experience with Franchesca in our service department at Palm Chevrolet. She truly is an asset to the team. I appreciate your feedback and we look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

June 03, 2026

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Employee Rating

everyone was so polite and they were accommodating… Very pleased with my service and happy I bought my car at Palm More

by dbluzguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Palm Chevrolet responded

Thank you for your wonderful review! I am glad to hear that you had a positive experience with our service and that you're pleased with your car. I appreciate your kind words and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

June 02, 2026

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Employee Rating

As always, Francesca delivered outstanding Customer Service and took time to explain the vehicle issues More

by joelcpoe
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Soto

Jun 02, 2026

Palm Chevrolet responded

Joel, thank you for your kind words! I’m thrilled to hear that you received outstanding customer service from Francesca. We pride ourselves on taking the time to address your needs and ensure that you have a clear understanding of your vehicle issues. Looking forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

May 30, 2026

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I had a warranty issue with my tire on my new truck. A new tire was ordered. It took until 11am the next day for tire to come in. It was only 45minutes until I arrived to have the tire changed out. Then More

by wthoroman1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the time it took to change your tire on your new truck. Your feedback is important, and I appreciate you bringing this matter to our attention. We strive to improve service efficiency and will certainly look into the time management issues you mentioned. If you have any further concerns, please feel free to contact me at Palm Chevrolet. Thank you for your patience and understanding. Sincerely, Wayne Bogle Parts and Service Director

May 30, 2026

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Employee Rating

Great service and pleasant people, and very quick too. Love my chevy . very dependable an comfortable More

by markhavner
Recommend Dealer
Yes
May 30, 2026

Palm Chevrolet responded

Thanks for leaving such a thoughtful note about your visit, Mark! It is wonderful to hear that the team at Palm Chevrolet delivered a great experience, and that your new Chevy is a hit. Providing quick, dependable service is a top priority, and your satisfaction means a great deal. Palm Chevrolet looks forward to welcoming you back in the future! Best, The Palm Chevrolet Team

May 28, 2026

Dealership Rating
Employee Rating

Bobbiesue is an excellent service advisor. I tell her what I need and she follows instructions to the letter. Always greets with a smile 😁. Hope to visit again in the future. More

by Joe D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

Palm Chevrolet responded

Thank you for your wonderful review, Joe! I’m thrilled to hear about your positive experience with Bobbiesue at Palm Chevrolet. It's great to know that she provided you with exceptional service and attention to detail. Our team looks forward to welcoming you back in the future! Sincerely, Wayne Bogle Parts and Service Director

May 21, 2026

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Employee Rating

She worked with shop to fit me in for an unscheduled issue. Great service with a friendly attitude More

by RODNEY.MASCHO
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Soto

May 21, 2026

Palm Chevrolet responded

Thank you for your kind words, Rodney! I’m thrilled to hear that you received great service and felt welcomed during your visit to Palm Chevrolet. We always strive to accommodate our customers' needs, and I’m glad we could assist you. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

May 21, 2026

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Employee Rating

I had an appointment for 12:00 on a Saturday for my first oil change, I arrived five minutes early, it took 2 hours and 20 minutes to get it done, why? The associate disappeared and did not return my text. More

by CLASSICAP31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 21, 2026

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration regarding the delay during your first oil change appointment at Palm Chevrolet. It is important to us that our customers receive timely service, and I appreciate your feedback. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. I value your input and hope we get to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

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