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Franchesca Soto
189 Reviews
Dealership Experience
4 yrs, 4 mos
Languages Spoken
Spanish
189 Reviews
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189 Reviews of Franchesca Soto
Verified Customer
January 12, 2025
Had to drop my veh off for a SRS light. My advisor Francheska got my veh in. The tech had to order a part for the repair. The car was fixed quickly and my advisor kept me informed of the pr My advisor Francheska got my veh in. The tech had to order a part for the repair. The car was fixed quickly and my advisor kept me informed of the progress. Great experience from the whole service department. More
by houghtelingr
January 03, 2025
Horrible dealership will never buy a vehicle from them Worst Unprofessional Disrespectful Dishonest Disappointing Uncooperative Worst Unprofessional Disrespectful Dishonest Disappointing Uncooperative More
by CRIVERA3695
Other Employees Tagged: Scott Kelly , Mike Amey
December 30, 2024
Felt like I was dealing with a shade tree Mechanic and some nasty old shop, this place is a major rip off tried to charge me $451 for rags and tax on extended warranty that I already paid tax on, and lied some nasty old shop, this place is a major rip off tried to charge me $451 for rags and tax on extended warranty that I already paid tax on, and lied to me several times, and put old oil back in my truck and never changed the oil filter, I will never buy a vehicle from that place ever in my lifetime More
by Disappointed
December 29, 2024
Poor follow up, poor communication. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. Called everyday trying to get a status update. Continued to "wait for a call back". More
by MeganB
December 08, 2024
We had a 1:20 PM appointment for an Oil and Filter Change and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. M and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. Meanwhile we saw at least 3 other vehicles that arrived later taken before ours. Our vehicle did not leave the service bay until 3:40 PM. We did not check out until 3:45 PM. Two hours and 25 minutes for a simple Oil, Filter and Tire Rotation is INCREDIBLY BAD SERVICE! We will definitely NOT BE RETURNING to Palm for any future Oil changes. More
by ferrarom
December 05, 2024
Your service department employees are great to work with. I do miss Michael Amey, but John Degroot is great as well. The communication with you company's new phone service and how calls are handle are te I do miss Michael Amey, but John Degroot is great as well. The communication with you company's new phone service and how calls are handle are terrible. It is not only very impersonal, time consuming, unreliable it is very difficult to get feedback and follow up for service scheduling, repair information. More
by cray6
Other Employees Tagged: Mike Amey
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