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Franchesca Soto
Franchesca Soto at Palm Chevrolet

Franchesca Soto | Page 13

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

Contact Me
4.5
189 Reviews

Dealership Experience

4 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.5

189 Reviews

Write a Review

189 Reviews of Franchesca Soto

November 23, 2024

Dealership Rating
Employee Rating

Poor communication from the service department. Still having issues with the vehicle. Haven’t had the car for a year yet! 3rd time bringing the car in for service and have been without the vehicle More

by Aigmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 25, 2024

Palm Chevrolet responded

Thank you for your feedback. I understand your frustration regarding the ongoing issues with your vehicle and the communication from our service department. We take your concerns seriously and would like to address this matter promptly. Please reach out to me directly at Palm Chevrolet, so we can work towards a resolution and ensure your vehicle is taken care of as it should be. Your satisfaction is important to us, and I appreciate you bringing this to my attention. Sincerely, Wayne Bogle Parts and Service Director

November 13, 2024

Dealership Rating
Employee Rating

Palm Chevrolet’s sales and service departments were outstanding! The sales team made buying a car easy and pressure-free, helping me find exactly what I needed. The service department is always friendl More

by thaliatarazona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanabria, IL Park, Molly Negron

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Nov 14, 2024

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that our sales and service teams at Palm Chevrolet made your experience outstanding and pressure-free. It’s great to know we could help you find exactly what you need and that you feel valued during your visits. We appreciate your recommendation and look forward to assisting you in the future! Best, The Palm Chevrolet Team

November 09, 2024

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Employee Rating

Scheduled an appointment on line very easily. Arrived early and my vehicle was taken for service right away. Work was done quickly and I was on my way. More

by MIKEY316T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 12, 2024

Palm Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience scheduling your appointment and that our team at Palm Chevrolet was able to assist you promptly. Your satisfaction is our priority, and we look forward to seeing you again for your next service! Sincerely, Wayne Bogle Parts and Service Director

November 08, 2024

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Employee Rating

Excellent timely service provided the service department and the advisor were very knowledgeable and repairs were completed in a timely manner More

by MATTHEW.BUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Daniel Mullener, Scott Kelly , Mike Amey, Jeremy Grey, Scott Niebuhr

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Nov 11, 2024

Palm Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our service department and the knowledge of our advisors at Palm Chevrolet. It's great to hear that your repairs were completed promptly. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

November 04, 2024

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Employee Rating

Good service and good personal atention. . Very nice service staff. Would definitely take my car there again. More

by GATORMAN366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Palm Chevrolet responded

Thank you for your kind words! I truly appreciate your feedback and I am thrilled to hear that you received good service and personal attention at Palm Chevrolet. Our team is dedicated to providing a great experience, and I look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

October 28, 2024

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Employee Rating

Everything was very good, the Rep. is very good and knowledgeable. See you on the next appointment when needed. Thank you More

by REJOYCE.JACOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Palm Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our knowledgeable representative at Palm Chevrolet. We look forward to seeing you at your next appointment. Feel free to reach out if you need anything in the meantime! Best, The Palm Chevrolet Team

October 28, 2024

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Employee Rating

Second time I've had service and no one wants to address my blinking headlights More

by mjb52558
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Palm Chevrolet responded

Thank you for sharing your experience with us. I'm committed to providing quality service and would like to address your concern about the blinking headlights. Please reach out to me at Palm Chevrolet so I can assist you further. I appreciate your feedback and look forward to resolving this matter for you. Sincerely, Wayne Bogle Parts and Service Director

October 26, 2024

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Employee Rating

Transmission on my 2017 Silverado went out. They fixed the problem from the transmission but in process of fixing now my a/c doesn’t work. Just kinda disappointed with that aspect. New transmis More

by ROACHEY76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 28, 2024

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the A/C issue after the transmission repair on your vehicle. It's great to hear that the new transmission is working excellently. We understand how disappointing it can be when additional issues arise. Please feel free to reach out to me directly so we can address your concerns about the A/C and help you find a solution. Your satisfaction is important to us. Sincerely, Wayne Bogle Parts and Service Director

October 23, 2024

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Employee Rating

Very nice people. If I need a body shop in the future I will definitely use Palm Chevrolet! More

by PKOENIG306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Daniel Mullener, Scott Kelly , Mike Amey, Jeremy Grey, Scott Niebuhr

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Oct 24, 2024

Palm Chevrolet responded

Thank you for your kind words! I genuinely appreciate your positive feedback and I am thrilled to hear that you had a great experience with us. If you ever need our body shop services in the future, I will be more than happy to assist you at Palm Chevrolet. Looking forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

October 10, 2024

Dealership Rating
Employee Rating

Scott Kelly needs to learn what his job actually calls for and how to interact with customers. I would rather have an honest answer from service personnel than a flip excuse just to get me gone. More

by BARTHOCALA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Briscoe, Vi Warren, Scott Kelly

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Oct 11, 2024

Palm Chevrolet responded

Thank you for sharing your experience. We appreciate your feedback and understand the importance of clear communication from our service team at Palm Chevrolet. Your input helps us improve our standards and ensure we’re meeting our customers' expectations. Please feel free to reach out to us directly so we can address your concerns further. We value your feedback and hope to welcome you back for a better experience in the future. Sincerely, Wayne Bogle Parts and Service Director

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