Franchesca Soto | Page 18

Very disappointed! The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invo The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invoice I paid was $262.49. It detailed part cost as $91.99 and labor at $130.00. An administration fee of $6.72 (insane), a handling fee (huh?) of $2.00 and shop supplies for $22.40 (I get the need for brake clean) and $17.38 for taxes. How does any of this add up? Common sense would indicate: $173.99 Parts and labor + $22.40 shop supplies + $13.74 taxes for a total of $210.13. So please explain to me how I was required to pay $262.49? I am very disappointed and I feel robbed. I am a fighter and currently working on further action to resolve this. My service advisor treated me well but even she couldn't explain the discrepancy in the billing. More

by mhotchkiss Verified Customer Verified Customer

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Francesca was exceptional and she has knowledge of my needs to the truck. Excellent service. needs to the truck. Excellent service. More

by timo_montalvo Verified Customer Verified Customer

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The dealership is nice but the professionalism and the common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look common courtesy is far from the average. You would think obe would greet you with a simple hello when you walk into the service area but no they look at you with discuss and not say a word. More

by ABEVASQUEZ2 Verified Customer Verified Customer

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After 4 1/2 hours waiting for the completion of my oil change etc. and windshield washer’s nozzle driver’s side issue I prefer not to comment, unfortunately. change etc. and windshield washer’s nozzle driver’s side issue I prefer not to comment, unfortunately. More

by BEACHBUM.MOUNTAINMAN Verified Customer Verified Customer

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I never have to sit around too long for the oil change. Very accommodating snack/beverage area for customers, comfortable seating area. Very accommodating snack/beverage area for customers, comfortable seating area. More

by Fainstl Verified Customer Verified Customer

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We love the relationship we have with Palm Chevrolet. The people there are professional and always helpful. The people there are professional and always helpful. More

by LPEREIRA Verified Customer Verified Customer

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Competent people who get the job done quickly. Satisfaction every time and trust the dealer Satisfaction every time and trust the dealer More

by MTNVOICE1 Verified Customer Verified Customer

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Horrible service it took 3 days with the car in service. They didn’t find anything and the car still has the sound. They didn’t find anything and the car still has the sound. More

by TORRES4800 Verified Customer Verified Customer

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We will not be using Palm Cheve in Ocala ever again! We would rather drive out of town to find a reputable dealer! I asked to speak with management and no manager was ever available. Paid hundreds of do We would rather drive out of town to find a reputable dealer! I asked to speak with management and no manager was ever available. Paid hundreds of dollars on a transmission flush only to pull off the lot to a check engine light and transmission slip. No discount on service already rendered which were obviously unneeded ( if the transmission was bad) or that caused this problem to begin with. Truck was returned filthy and a quick service left me without a truck for over week.. Terrible! More

by cwoodlusf Verified Customer Verified Customer

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Fran is awesome! !! I always know my car is in good hands with Fran and team !! I always know my car is in good hands with Fran and team More

by dledo401 Verified Customer Verified Customer

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