Franci Martinez

Above and beyond customer service! Franci M. Made the whole process as smooth as possible and enjoyable! She put forth the effort to make sure I got my money's worth and made it conven Franci M. Made the whole process as smooth as possible and enjoyable! She put forth the effort to make sure I got my money's worth and made it convenient! I would buy a lemon just to experience the outstanding customer service again! I will be back for my next vehicle to say the least! More

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Everyone was very easy to work with. The car that I had gotten had an electrical issue and they worked very hard to get me a replacement car as close to the other one as they could get The car that I had gotten had an electrical issue and they worked very hard to get me a replacement car as close to the other one as they could get. They kept me informed of what was going on the entire way. More

by HEYDUDELETSPARTY Verified Customer Verified Customer

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I needed a new vehicle and liked Hondas. I was looking online for certified preowned Accords. I had a day off and went into dealership as a single female, nervous about what type of sales I was looking online for certified preowned Accords. I had a day off and went into dealership as a single female, nervous about what type of sales “man” I’d have to deal with. Luckily, Franci Martinez was awaiting me at the front desk, with all her glorious charm and warm smile. She treated me so kindly, worked to understand my needs, and we ended up narrowing it down to the 2022 Accord Sport SE I purchased that day. She was able to add tinted windows and repair some torn stitching on the steering wheel. She was very thorough, attentive and wanted to make sure I was happy with my purchase, checking in multiple times after purchase - I felt like she truly cared. Great experience and I look forward to working with Franci again. Thank you! More

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Francie was very helpful and very professional. She made it her personal mission to make sure we got the vehicle that best suited our needs and that meant the world to us. She made it her personal mission to make sure we got the vehicle that best suited our needs and that meant the world to us. More

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Franci is absolutely amazing! The best experience we’ve ever had with a salesperson. She is warm, kind, funny, fun, and honest. She has most definitely made us a repeat customer a The best experience we’ve ever had with a salesperson. She is warm, kind, funny, fun, and honest. She has most definitely made us a repeat customer and we will be sending friends here. The service department is also incredible. More

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Franci was excellent to deal with, knowledgeable and accommodating, but definitely not pushy. She was willing to pull several cars until we found one that met our needs. Honda Columbia as a whole was cl accommodating, but definitely not pushy. She was willing to pull several cars until we found one that met our needs. Honda Columbia as a whole was clean and full of staff who were willing to help. Also, their game room for kids and snacks were a huge help while we waited for paperwork. More

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Love the service department. Sales personnel need to know what is truly available before saying anything to make a sale. We were told we could get a tow hitch put on our new car Sales personnel need to know what is truly available before saying anything to make a sale. We were told we could get a tow hitch put on our new car no problem. 3 weeks later, still no tow hitch! More

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Great experience. Customer-centric. Very nice with excellent follow through. A great place to buy a car. Customer-centric. Very nice with excellent follow through. A great place to buy a car. More

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The team goes above and beyond. Terrific customer service. Highly recommend. Thank you, Columbia Honda! Terrific customer service. Highly recommend. Thank you, Columbia Honda! More

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They made it incredibly easy, and provided some good insight when deciding between vehicles. Also, there was no attempt to upsell or discourage our choices. insight when deciding between vehicles. Also, there was no attempt to upsell or discourage our choices. More

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