Francisco Lona | Page 2

Absolutely the worst service I have ever received. From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist tha From the start, the inspector (Israel) was rude, unprofessional, and spent more time complaining about Allstate and berating his own receptionist than actually helping us. After finally dropping off my car for repairs, I received nothing but generic text messages with constant delays and zero phone calls. Completion dates changed multiple times without explanation, and I’m now paying $50 a day out of pocket for a rental because of their lack of communication and care. It’s not just frustrating — it’s costing me real money. If you value your time, money, and sanity, avoid Planet Ford Collision Center at all cost. More

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I brought my Ranger in for an oil change service, with a request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no apparent reason. 1) I had to call back numerous times to check on my vehicle. No service person would return a call. 2) The sun visor was ordered (supposedly). I have never heard back on the status and it has been over 6 weeks. 3) The transmission appointment was scheduled for 90 days from my original request. So I drive a potentially failing transmission for 3 more months before someone is available to look at it. 4) I have called back and the service person who I originally worked with is always out, at lunch, or unavailable. VERY POOR customer service! More

by lewis11 Verified Customer Verified Customer

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Always great service! Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. Thank you Gary and Francisco! I will only use this collision center as long as you two gentlemen are there. More

by armyjay Verified Customer Verified Customer

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Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. Every thing went great. More

by wesettle72 Verified Customer Verified Customer

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Both the service department and the collision department are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excell are trustworthy and efficient. I brought my car in for collision repair and was treated so kindly by Brie, Francisco and Gary. They did an excellent job on repairing the dent in my car and went the extra mile by giving me a ride home after drop off, cleaning my car inside and out, buffing out other scratches and giving me a little paint sample to cover some of the deeper scratches. They went above and beyond for me. I appreciate the great employees you have staffed at this location. More

by JP6749 Verified Customer Verified Customer

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Staff was friendly and helpful I've never owned a Ford, they sold me on ford. they sold me on ford. More

by jtorres127 Verified Customer Verified Customer

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Rihanna Reed planet Ford has done everything to make it right for me and I really do appreciate it thank you guys very much right for me and I really do appreciate it thank you guys very much More

by jasonteamer022668@gmail.com Verified Customer Verified Customer

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Gary and Francisco always see us thru when we need help the most. They have taken care of our several vehicles for us over the years and always been so great to work with the most. They have taken care of our several vehicles for us over the years and always been so great to work with More

by RAVANCE62 Verified Customer Verified Customer

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One of my tires was put on backwards. A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at a A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at all! More

by NBRIDGES40 Verified Customer Verified Customer

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Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. The staff was very helpful and help me with my rent car. More

by DSVOBODA07 Verified Customer Verified Customer

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