Franco DelCastillo | Page 3

Customer Satisfaction Steve Adams, my car salesman was extremely knowledgeable. I sold cars in the past so I knew the basics to buy in a car. But he was able to answer all Steve Adams, my car salesman was extremely knowledgeable. I sold cars in the past so I knew the basics to buy in a car. But he was able to answer all of the questions that I had in reference to the Mazda CX five that I purchased. I enjoyed my ride home and know I will enjoy her for many years to come! Will strongly recommend. More

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Easy car buying experience I personally dealt with Steve Adams when purchasing a new CX-5. He was very helpful and easy to deal with. He did not hound me as much as most car sal I personally dealt with Steve Adams when purchasing a new CX-5. He was very helpful and easy to deal with. He did not hound me as much as most car salesmen tend to do and respected my time. More

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Abysmal Customer Serice Seriously? Worst customer service I have ever experienced. I called in on Monday regarding a jeep in inventory. I am approved on a $13,000.00 vehicle Seriously? Worst customer service I have ever experienced. I called in on Monday regarding a jeep in inventory. I am approved on a $13,000.00 vehicle through a different dealership at an 11.5% interest rate with Wells Fargo as a lender for a jetta that is 2 years newer with same milage. Because I cosigned on my wife's car, I already have one car loan in my name. I spoke with Joe on Monday about this loan and because the jeep is more vehicle for the same price I wanted to see if I could get approved on this vehicle. Monday I received an email with a reference to website with a credit app. I filled out the credit app at 1 pm. Heard Monday night that you would check and see if you could get it approved. was called back on Tuesday by Joe, who proceeded to complain about all the cars he had to sell the previous day, and that he would check with finance to see where I stood. Finance called and told that my information had been lost. I gave them the same information. Second loan, Wells fargo approved, Needed to see if I could get approved on this vehicle, and gave all my information over the phone again, and did not hear back. I called on Wednesday. Sales rep didn't answer. Called dealership and spoke with someone in finance who was going to look into it. Never heard back. Called Joe at 10:45 on Thursday. He was going to look into it and see what happened. Never heard back. Called Joe again 9 am Friday morning. He was going to speak to the finance person again and see what happened. Said finance person wouldn't be in until noon, and he would contact me when he got in. 2 PM on Friday. No Call back yet. Joe doesnt answer so I call the dealership. Dealership connects me to finance department who informs me that they don't even have wells fargo as a lender, but shopped my credit anyway. I can only get approved if I trade in my wife's car which is sitting at an 8% rate given to us less than 2 months ago... and that the approved loan, with the trade in is at a 19.5% interest rate with a lender I've never heard of... Really? 5 days for that information? This is Abysmal customer service. I literally called in and asked to buy a car. A gift wrapped sale. No Haggle, No fuss. Instead I get a run around, misled, complained at about the salesman's job, credit shopped despite not even being set up with the bank I requested, and wasted several phone calls and an entire week just for a single credit app. Update... 10-26-16 Well. The problems continue. Remember the arguably decent rate for rough credit loan I had approved with the National Bank? Guess what, The great staff at Reynolds Mazda cost me that. I called the other dealership after this week long fiasco, only to find out that the loan had expired. Resubmitted on the same loan and... I cant get approved. My credit was shopped all over town and now I can't buy a car because of the number of inquiries. I'm screwed. A good portion of that is because of Reynolds Mazda. I'm not certain if this situation is because the staff at Reynolds Mazda are just this bad at their jobs that this was an honest, if easily avoidable, accident, or if i was intentionally misled in an underhanded, greasy-used-car-salesman-esque attempt at telling the customer anything it takes to try and make a sale. I do know that If the staff here had been honest with me from the beginning, I would already be sitting in a new car, making my first payment, and rebuilding my credit. Sure hope I can figure out how to get to work next week. Thanks guys! You're the best! More

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A solid experience despite some hurdles We recently purchased two vehicles from Reynolds Mazda, a brand new SUV and a certified pre-owned sedan. It was the most complex automobile transactio We recently purchased two vehicles from Reynolds Mazda, a brand new SUV and a certified pre-owned sedan. It was the most complex automobile transaction I've been a part of, involving multiple trade-ins, buyers, and dealerships. The folks at Reynolds Mazda and Reynolds Ford were VERY accommodating, and the difficulties were surprisingly minimal given the complexity of the deal. A HUGE thanks to Alan & Jerry from Reynolds Ford in Edmond for handling the bulk of the negotiating, and another HUGE thank you to James & Franco at Reynolds Mazda who helped us finish everything in Norman. The entire Reynolds Auto Group has earned our loyalty for years to come! More

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Great Experience I had a fantastic buying experience at Reynolds Mazda. Corey was great to work; he made things simple and there was absolutely no pressure. As a who I had a fantastic buying experience at Reynolds Mazda. Corey was great to work; he made things simple and there was absolutely no pressure. As a whole I am very pleased with this dealership and will refer friends, family and colleagues. More

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Above and Beyond Customer Service Experience Heard of great experiences at Reynolds Mazda and Ford in Norman from other people I know and now I know the reason why. I was in a unique situation a Heard of great experiences at Reynolds Mazda and Ford in Norman from other people I know and now I know the reason why. I was in a unique situation and looking for a Mazda and this team did more than I could imagine to make me very happy and pleased. I cannot thank them enough for helping me out when I needed help the most. I know finalizing the process went after hours into their personal time, but it was so very much appreciated. Now I can tell others what I was told about in the overall fantastic customer service experience! The 2016 Mazda CX-5 is a very impressive vehicle also...I do feel spoiled! More

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Excellent Team We have purchased several new vehicles from Reynolds in Norman and are impressed with their sales teams, finance and vehicle services. Highly recommen We have purchased several new vehicles from Reynolds in Norman and are impressed with their sales teams, finance and vehicle services. Highly recommend Reynolds Mazda and Reynolds Ford! More

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2016 Mazda CX5 Great Car, Great Dealership, and Great Salesman. Completely satisfied. Sales team was willing to go the extra mile to accommodate us. Thumbs up to Rey Great Car, Great Dealership, and Great Salesman. Completely satisfied. Sales team was willing to go the extra mile to accommodate us. Thumbs up to Reynolds Mazda. More

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Awesome experience I am a first time car owner and from the internet correspondence with Martin Wiley to the end of the transaction, everything was superb. The service i I am a first time car owner and from the internet correspondence with Martin Wiley to the end of the transaction, everything was superb. The service is impressive and there are NO HIDDEN FEES as with other dealerships. When I went to the dealer, all my documents were prepared prior to my visit so I spent less time waiting. There was no haggling. In other words, they presented an item and if you are not interested, you are not forced to get add ons. The financial manager Franco Delcastillo had great customer service and handled my documents in a timely manner. I absolutely enjoyed my buying experience at Reynolds Mazda and would recommend anyone and everyone to get their car from Reynolds awesome team. If there was a 10 Star for my experience, that would definitely have been my choice. To the best sales manager ever: Martin Wiley, thank you so much for being that superb. 😁 More

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Love my new signature series Mazda CX-9 vehicle This was the easiest purchasing experience I ever gone through with purchasing a new vehicle. The only thing that took longer than expected was the co This was the easiest purchasing experience I ever gone through with purchasing a new vehicle. The only thing that took longer than expected was the couple purchasing in front of took up most of our time. Maybe this Mazda Dealership should consider having more than one Finance person. More

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