Franco DelCastillo | Page 2

Highly Recommend Very helpful and genuinely interested in helping with choosing the right automobile for me while also getting a good deal. I recommend doing business Very helpful and genuinely interested in helping with choosing the right automobile for me while also getting a good deal. I recommend doing business with Jo, James and Franco. All were very knowledgeable, able to answer my questions and make recommendations. I trust these individuals as trusted Mazda advisors. Awesome experience! More

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Best buying experience ever! From start to finish, this was the most pleasurable purchase I have ever made. They had a great selection to choose from all the way through finance. From start to finish, this was the most pleasurable purchase I have ever made. They had a great selection to choose from all the way through finance. It was great! More

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What I really wanted Steve Adams greeted me at the door and was very personable. I told him I wanted to test drive a Mazda MX-5. we picked out a black convertible and took Steve Adams greeted me at the door and was very personable. I told him I wanted to test drive a Mazda MX-5. we picked out a black convertible and took the test drive. It was obvious that I was happy with the car but the price tag was more than I wanted to spend. He picked up on this and suggested that he had a black hard top convertible 2010 MX-5 that was cherry and have only a few thousand miles on it. We put the top down and off we went. It was exactly what I really wanted and one that I could afford. I left the trade-in at the dealership and went to get my wife for a test drive. we bargained for one day and then traded cars. I got what I wanted and they got a trade-in thay could move quickly. I think we both got a good deal. At all times the salesman and manager were personable and easy to talk to. If I trade up to a newer model in the future I will definitely to to Reynolds Mazda. More

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Mazda Cx-5 Everybody was fantastic! I'm so happy with my new 2016.5 Mazda CX-5 and the whole car buying experience. Thank you Reynolds Mazda!!! Zoom Zoom Everybody was fantastic! I'm so happy with my new 2016.5 Mazda CX-5 and the whole car buying experience. Thank you Reynolds Mazda!!! Zoom Zoom More

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Be sure to check online pricing, but solid. I'm revising my original review as a result of follow-up by the dealership and the resolution of my concerns. I'd initially advised that I couldn't r I'm revising my original review as a result of follow-up by the dealership and the resolution of my concerns. I'd initially advised that I couldn't recommend Reynolds due to a pricing discrepancy between 'current' sticker price and online pricing on Reynolds' website having the same vehicle over $1000 lower. I was contacted by the general manager within the following week who gladly offered to refund the difference in pursuit of transparent pricing and ensuring the customers are getting the best available deals, so at this point I can gladly recommend Reynolds for vehicle purchases - as always, be mindful of pricing listed elsewhere in case you find yourself in a similar situation, but Reynolds' willingness to follow up on customer concerns and right the situation to present a solid front is commendable, and I'm sorry I failed to update my review sooner. Overall experience was quick and painless, with clean and up-to-date facilities and generally friendly and reliable staff. I'll keep Reynolds on my short list for future auto needs. More

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Good experience with Reynolds auto From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for everyt From start to finish everyone was very friendly and helpful. What is usually unpleasant but necessary process, only took 90 minutes! Thanks for everything. Rick Davis More

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Thanks The salesman, Steve Adams, was attentive and provided extensive information about the car. He took extra time once we had already purchased the car t The salesman, Steve Adams, was attentive and provided extensive information about the car. He took extra time once we had already purchased the car to make certain that we understood the infotainment system. We feel comfortable with our purchase experience and would easily return to Reynolds to purchase another vehicle. All of the salesmen and staff were friendly and welcoming. Franco DelCastillo helped us to seal the deal and we appreciated his preparation and ease of completing all of the paperwork. More

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New CX9 I called Reynolds Mazda to tell them I was coming to look at a specific CX9 that I had seen online. I brought my 5 year old daughter with me. Steve I called Reynolds Mazda to tell them I was coming to look at a specific CX9 that I had seen online. I brought my 5 year old daughter with me. Steve Adams was with us within minutes of my arrival. He promptly had car brought up front for test drive. After about a 20 minute test drive we returned to the dealership where we talked about the price of the car. Steve was very friendly and knowledgeable. He was never pushy with me. After agreeing on price I was taken to the business office where I met with Franco DelCastillo. Franco was very professional. He explained my financing options in very simple terms and broke down the prices and terms for extra items such as extended warranty and GAP. He never once used any kind of high pressure tactics. He explained benefits then allowed me to make my own informed decision. Steve had the car waiting at the front door cleaned and gassed up when we were finished. The whole process took right around 3 hours but didn't seem like it because it was such a comfortable experience. They were both great with my daughter even when she was reaching the end of her patience. I would definitely send anyone looking for a new car to them. More

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Our buying experience at Reynolds Mazda/Ford My husband and I finally decided we would have to buy a new car. Both of our vehicles were 18 plus years old and on their last legs. He had been loo My husband and I finally decided we would have to buy a new car. Both of our vehicles were 18 plus years old and on their last legs. He had been looking at a Nissan Altima for some time on the internet. It kept going down in price and when it finally went down to just under $12,000 he decided last Friday that we just had to go down to Norman to Reynolds Mazda and get that car before someone else snatched it up. So we did and are we glad we did. We met with Steve Adams who was our salesman. He was very knowledgeable about the car and already had information printed out for us. He was able to anwer every question we asked and had answers to questions we didn't even know to ask. He was very personable, helpful, considerate and funny to boot. In short he knew everything about the vehicle that a buyer wants and needs to know and it was a pleasure having him as our salesman. Thank you Steve for a very enjoyable buying experience. Our next stop was with the Finance Department where we met with Franco DelCastillo. We were worried at this point that somehow everything would fall through and we would not be able to afford the car. Mr. DelCastillo was very amiable and accommodating. He understood our financial situation very well and was very patient in getting us the best deal possible. He did his very best in seeing to it that we had everything we needed for our car (warranty and gap insurance) at the best possible price that we could afford. His knowledge of loan financing was impressive. He was never condescending and made us feel very comfortable the whole time. All in all it was a very gratifying experience working with Franco and at the end of the day we drove home in our new car and one that we could afford. Thank you Franco. More

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Friendly atmosphere The salesperson and sales manager made the buying experience pleasant without pressure or cajoling. The vehicle, although not of the color preference The salesperson and sales manager made the buying experience pleasant without pressure or cajoling. The vehicle, although not of the color preference we first wanted, was a good second choice and the dealership offered to try to locate another vehicle with the color we preferred. More

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