Franco Lanese
Franco Lanese at Ken Ganley Subaru Wickliffe

Franco Lanese | Page 3

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

Contact Me
5.0
76 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

13 yrs, 8 mos

5.0

76 Reviews

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76 Reviews of Franco Lanese

November 30, 2024

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Employee Rating

Everyone that I encountered were friendly, courteous, and professional. The service performed on my vehicle was completed in a timely manner. I was pleased with my experience there. More

by yusuf_mujahid
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

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I have bought 2 cars from this dealership and so has another member of my family and have been extremely satisfied in the buying process and any maintenance. Everyone has been courteous and helpful on More

by Jclair424
Service Price Transparency
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Recommend Dealer
Yes
Nov 27, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that both you and your family have had satisfying experiences with our team. We look forward to assisting you on future visits!

November 23, 2024

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SIMPLY THE BEST SERVICE DEPARTMENT! !! Kindness abounds! I’m SO grateful. Thank you so much! More

by stevenedie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

Nov 25, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please don't hesitate to reach out if there's anything additional we can do for you.

November 21, 2024

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Service staff is friendly, courteous and always professional. They explain what they will do and advise, but do not oversell additional services that may be needed. More

by 1st Timer
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Recommend Dealer
Yes

Other Employees Tagged: Annette Wagoner- Salvatore, Giovanni

Nov 21, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that our service staff at Ken Ganley Subaru Wickliffe provided a friendly and professional experience without any pressure. Thank you for sharing your positive feedback!

October 27, 2024

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I bought my first Subaru Ken Ganley in Wickliffe five years ago and I will only be buying Subarus in the future! They are the most reliable and well built vehicle out there and I get great gas mileage. More

by Mary Ann Hanicak
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2024

Ken Ganley Subaru Wickliffe responded

Mary Ann, we're delighted to hear about your loyalty and satisfaction with Ken Ganley Subaru Wickliffe! Our team is committed to providing excellent service and ensuring you have a great experience. Thank you for choosing us as your go-to Subaru dealership!

October 21, 2024

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Everyone was very friendly. When in for express service, initially said 1 1/2 hours. Did it in 45 minutes. Debris from check of cabin filter was left on the floor. Not bad but I More

by Mike.bruner308
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2024

Ken Ganley Subaru Wickliffe responded

Mike, thank you for the review. It's great to hear that our team at Ken Ganley Subaru Wickliffe was friendly and efficient during your visit. We appreciate your feedback regarding the debris and will make sure it gets shared with the team so we can improve in this area moving forward. Thanks again!

Oct 25, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 17, 2024

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Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
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Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja , Joe Vitale

Oct 18, 2024

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

September 19, 2024

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Fantastic Dealership with staff that care about their customers. I purchased a 2022 Legacy back in 2021 and just traded it in for a brand new Forester. Every person from this dealership are so knowledgea More

by Crystal Hall
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Recommend Dealer
Yes

Other Employees Tagged: Allie Grant, Makayla LaMonica , James Callender

Sep 19, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe provided exceptional service and made your experience memorable. Enjoy your new Forester, and we look forward to seeing you again!

September 09, 2024

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They take great care of you first, then your car! Giovanni and his team over in the service department are the ultimate best. I have never left that department being nothing but satisfied and wearing More

by allaboutanna
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Recommend Dealer
Yes

Other Employees Tagged: Robert Swyt Jr., Craig Hatcher, Jason Caja, Erica Caja, Dario Miocic, Michael Campoletti, Demetrius Carter , Mike Swansinger, Annette Wagoner- Salvatore, Giovanni Casella - 5+ STARS

Sep 10, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that Giovanni and the service team at Ken Ganley Subaru Wickliffe have consistently provided excellent care. Your satisfaction means everything to us, and we look forward to serving you for many years to come!

September 06, 2024

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Professional Knowledgeable friendly Carring Detailed oriented. Fast service Priced well great coffee a b d comfortable waiting room More

by vmhannah
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Recommend Dealer
Yes
Sep 06, 2024

Ken Ganley Subaru Wickliffe responded

Thanks for highlighting the great service and amenities at Ken Ganley Subaru Wickliffe! We appreciate your feedback and are glad you had a positive experience.

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