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Franco Lanese
Franco Lanese at Ken Ganley Subaru Wickliffe

Franco Lanese | Page 4

Service Advisor

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

Contact Me
5.0
76 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

13 yrs, 8 mos

5.0

76 Reviews

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76 Reviews of Franco Lanese

August 19, 2024

Dealership Rating
Employee Rating

The Service Department was very helpful (particularly Franco). The cost of an oil change and tire rotation was very reasonable as well. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Ken Ganley Subaru Wickliffe responded

Frank, we're glad to hear that Franco and our Service Department at Ken Ganley Subaru Wickliffe provided helpful service at a reasonable cost. Thanks for the great feedback!

August 13, 2024

Dealership Rating
Employee Rating

Giovanni explained that your mechanic cannot duplicate the symptoms. When the problem presents itself again, I was told to bring the car in as soon as possible. Giovanni represents your dealership very More

by OwnerNeil
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for the review! We're happy to hear Giovanni left you with such a positive impression and we'll be sure to share this kind feedback with him. Take care and please don't hesitate to reach out if our Ken Ganley Subaru Wickliffe team can be of service again in the future!

June 12, 2024

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Employee Rating

They are efficient and polite. I resent the surcharge for credit card ideas I believe their profit is adequate without More

by hematologyassoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Caja, Darren Beck , Serge Akilimali

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Jun 12, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for your feedback. We're glad to hear that our team at Ken Ganley Subaru Wickliffe was efficient and polite, but we appreciate your input regarding the credit card surcharge. We'll certainly take it into consideration as we strive to improve our services!

May 08, 2024

Dealership Rating
Employee Rating

Excellent service with caring staff. Treated with respect & work done well & explained to me in detail. More

by lo0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2024

Ken Ganley Subaru Wickliffe responded

We're so glad to know you had a positive experience with our team at Ken Ganley Subaru Wickliffe. We always strive for excellent service and clear communication, thank you for acknowledging that!

May 10, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2024

Dealership Rating
Employee Rating

Our Sales Rep was amazing. Lots of patience for us as we were considering different vehicles and different senarios. More

by aya.ophir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Leovic, Brandon Miles , Gino Palombo

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Apr 24, 2024

Ken Ganley Subaru Wickliffe responded

We're glad to know our team was able to assist you patiently as you explored different options at Ken Ganley Subaru Wickliffe. Thank you for sharing your experience, we appreciate it!

November 29, 2023

Dealership Rating
Employee Rating

This is my 8th Subaru from Ganley Subaru of Wickliffe. Brandon Miles, Joe Russo, Mike Kaminski, and the entire team make sure that I get the best car and deal for my needs. I have no reason to look at oth More

by Alex R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Swyt Jr., Brandon Miles, Joseph Russo , Mike Swansinger

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Nov 30, 2023

Ken Ganley Subaru Wickliffe responded

Alex, we're delighted to know that our team at Ken Ganley Subaru Wickliffe has consistently provided you with great service. Thank you for your loyalty and trust in us! Enjoy your 8th Subaru!

Dec 01, 2023

Ken Ganley Subaru Wickliffe responded

Hi Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2023

Dealership Rating
Employee Rating

Real nice place good work on time always can just wait and get done and leave More

by KAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Erica Caja, Darren Beck, Michael Campoletti , Serge Akilimali, Phil Almas, Larry Clement, Lourdevic Delva

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May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi Kaiser, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2023

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Employee Rating

They provide consistency great service, I will only take my car there. You won’t be sorry when you go there. More

by SJEWLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

April 30, 2023

Dealership Rating
Employee Rating

Great service as usual. This place really takes care of their customers. Thanks again Subaru Wickliffe sales and service. More

by SWANSINGER24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hatcher, Jason Caja, Dario Miocic , Serge Akilimali, Michael Campola, Lourdevic Delva, Jim Gentile, Rich Llyod, Mike Swansinger

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May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2023

Dealership Rating
Employee Rating

Awesome team, swift response, immaculate service, dependable, clean premises, not to forget good coffee in the waiting area. More

by SURYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 25, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Ken Ganley Subaru Wickliffe and look forward to seeing you again next time!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Surya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Subaru Wickliffe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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