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Frank Adinolfi
Frank Adinolfi at BMW of West Chester

Frank Adinolfi | Page 16

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
4.8
332 Reviews

Dealership Experience

26 yrs, 3 mos

Industry Experience

38 yrs, 6 mos

4.8

332 Reviews

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332 Reviews of Frank Adinolfi

March 22, 2025

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Employee Rating

Been with the dealership for many years and service has been consistently good and accommodating. More

by MORNINGGLORY2654
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Recommend Dealer
Yes
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Mar 24, 2025

BMW of West Chester responded

We are delighted to hear that our service has consistently met your expectations and been accommodating. Thank you for your loyalty over the years and hope there are many more to come! Thank you again from everyone here at BMW of West Chester!

March 20, 2025

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Very professional and did what they could to accommodate the customer’s requirements, e.g. provided a loaner vehicle and changed the appointment time. An excellent customer experience. More

by JSG525
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Service Time
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Recommend Dealer
Yes
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Mar 21, 2025

BMW of West Chester responded

We are pleased to hear that our team was able to accommodate your requirements by providing a loaner vehicle and adjusting the appointment time. We are gratified the customer service met your expectations. Thank you from everyone here at BMW of West Chester!

March 16, 2025

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Service appointments are easily made and kept. Staff at the drive in are courteous Technicians well trained More

by JOEONSSO
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

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Mar 17, 2025

BMW of West Chester responded

We are delighted to hear our appointment scheduling is easily made and the promised time is kept. We appreciate your thoughts on our courteous advisors and valets in the drive lane and our well-trained technicians. Thank you for choosing BMW of West Chester!

March 15, 2025

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On time service is very important to me and every time I have bought my car in service has been great More

by WILLIAMROUNDTREE228
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Recommend Dealer
Yes
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Mar 17, 2025

BMW of West Chester responded

It is fantastic to hear that we provided the timely service you expect during your service visits. Thank you from everyone here at BMW of West Chester!

March 14, 2025

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Great service department, friendly and helpful sales staff. Purchased 2 M5's here and will again in the future. More

by WILDEBOERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

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Mar 14, 2025

BMW of West Chester responded

We are thrilled to hear that you had such a positive experience with our service department and sales staff. Thank you for choosing BMW of West Chester and we look forward to your next visit!

March 11, 2025

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Always great service and appreciate the communication and work performed by the agents and mechanics More

by TIMOTHYKRALL74
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Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

BMW of West Chester responded

We are thrilled to hear that you consistently receive great service and appreciate the communication and work from our advisors and technicians. It is wonderful to know we are meeting your expectations. We look forward to continuing to serve you in the future and thank you for choosing BMW of West Chester!

March 08, 2025

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Frank was awesome I got in and out with no issues. I had to return with my car and frank made the process completely seamless. From creating a slot for me on the schedule to setting up a rental vehicl More

by Rory Thompson
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Recommend Dealer
Yes
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Mar 10, 2025

BMW of West Chester responded

We are thrilled to hear that Frank was able to assist you so efficiently. It is great to know that you got in and out without any issues and that Frank made the return process seamless. We appreciate your feedback and thank you for choosing BMW of West Chester!

February 21, 2025

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The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our team, especially with Frank; we strive to provide excellent service and communication. We understand your concerns about repair prices and appreciate your honesty. If you have any other comments or concerns, feel free to reach out. Thank you from everyone here at BMW of West Chester!

February 18, 2025

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Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

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Feb 19, 2025

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 07, 2025

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Employee Rating

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Bill Cosenza, Caroline Combs , Rachel D'Asaro

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Feb 10, 2025

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

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