Frank Armando | Page 14

They misled us about how long a very standard oil change would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in th would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in the morning and it sat there ALL day. They told us they were just very busy that day. Poor excuse, and terrible customer service. More

by FLOYD47 Verified Customer Verified Customer

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The scheduling of my first service was effortless. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience. More

by tashmd Verified Customer Verified Customer

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Orlando took great care of me & my MB GLC that's why I have been a customer foe 25 years! why I have been a customer foe 25 years! More

by KLOPP Verified Customer Verified Customer

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Very professional and well prepared. Service department was very fast and efficient . easy to make appointment Service department was very fast and efficient . easy to make appointment More

by JACKY0 Verified Customer Verified Customer

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I got my GLE450 at Mercedes-Benz of New Rochelle and always serviced it in New Rochelle too. However, recently MB of NR stopped giving Saturday service appts. So I booked my appointment at Benzel-Busch always serviced it in New Rochelle too. However, recently MB of NR stopped giving Saturday service appts. So I booked my appointment at Benzel-Busch because they offered Saturday service appointments and I am too busy during the weekdays. I must say I am completely satisfied with my overall experience at Benzel-Busch. After getting my six previous Mercedes-Benz's from New Rochelle it looks like I have a new dealership for sales and service. More

by Ivan C Verified Customer Verified Customer

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I would like to thank Frank Armando so much because he’s the best and very helpful advisor. He always explain to me what’s going on? the best and very helpful advisor. He always explain to me what’s going on? More

by George Verified Customer Verified Customer

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Frank Armando was informative and helpful telling me what needed service, the cost and when the job would be completed. Thanks Frank needed service, the cost and when the job would be completed. Thanks Frank More

by NILSJ Verified Customer Verified Customer

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Great people, clean. Friendly to work with. Always ready to assist me. Never have a problem. to assist me. Never have a problem. More

by Fsullivan14 Verified Customer Verified Customer

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Everything about Mercedes Benz is top notch. They are fast and efficient with their service. Lino is very attentive and professional. fast and efficient with their service. Lino is very attentive and professional. More

by Pascal Verified Customer Verified Customer

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4 visits to replace one tire. Then you forgot to replace it. experience was terrible. . it. experience was terrible. . More

by ronaldg117 Verified Customer Verified Customer

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