Frank Armando | Page 8

- No loaner car provided when car was kept for 1 week (they said indefinitely, but after 6 phone calls they finally gave me my car back) - It took them 4 days for them to run a diagnostic figure out wha (they said indefinitely, but after 6 phone calls they finally gave me my car back) - It took them 4 days for them to run a diagnostic figure out what the check engine light was for - On day 4 they said they can do the job that day, maybe the next day, but I didn't hear anything for 2 days. When I called on day 6, they said the part is coming from Germany so there's no ETA. I asked for my car back because I couldn't live without my car any longer. At that point they said the work is actually almost done and can finish the day after AM and deliver it to me. On day 7 no word, so I had to walk in in the afternoon to practically grab my car out of their hands. - The bill was 500$ more than what was communicated. - They send you a text message when you check in your car, saying that I can use this text to talk to the advisors. I never once got a reply back when I texted them multiple times. Overall very bad experience. Their internal communication is bad so whenever you speak to a different person the message is different (and mostly inaccurate). Severely limited loaner car availability. You never get a call back when they say they will call you back. Even though this is the closest dealer I would look for another one next time. More

by ESTRAVEN Verified Customer Verified Customer

Print

Quick and convenient drop off and pickup. Very pleased with the service and time spent at dealership with minimal disruption. Very pleased with the service and time spent at dealership with minimal disruption. More

by HSALONITIS Verified Customer Verified Customer

Print

Very comfortable waiting area, Window front service facility let me observe my vehicle being serviced while waiting. Excellent! facility let me observe my vehicle being serviced while waiting. Excellent! More

by OPENWIDE18 Verified Customer Verified Customer

Print

Frank Amando was very professional, and he explained to me clearly what I was paying for. me clearly what I was paying for. More

by Nabia1 Verified Customer Verified Customer

Print

Very good service and very professional, and they explain to me everything.and love the staff! to me everything.and love the staff! More

by LILIAP1920 Verified Customer Verified Customer

Print

They always have friendly services. Nice Comfortable waiting area. Will always go back for future services. Nice Comfortable waiting area. Will always go back for future services. More

by STUDIO2H Verified Customer Verified Customer

Print

Clean professional fast service, great customer service from staff. The service area was really fancy from staff. The service area was really fancy More

by STEAMSA Verified Customer Verified Customer

Print

Frank Armando is the best— he is the reason I travel a distance to have my car serviced! distance to have my car serviced! More

by Gracie Verified Customer Verified Customer

Print

A poor customer experience. Car was misplaced and a 90mins svc took 3 hours+. i wasn’t told about it until I had been waiting for almost 2 hours. Car was misplaced and a 90mins svc took 3 hours+. i wasn’t told about it until I had been waiting for almost 2 hours. More

by MB customer Verified Customer Verified Customer

Print

Sales as well as Service Teams are accommodating and instrumental in my decision to continue a relationship with Benzel-Busch. instrumental in my decision to continue a relationship with Benzel-Busch. More

by Nelson201 Verified Customer Verified Customer

Print