Greg Bennett

Management rude and refuses to help customer. won't deal with customer. Went to another GMC dealer offered to help and buy out lease because GMC can't get part. Spur friendly and kind. won't deal with customer. Went to another GMC dealer offered to help and buy out lease because GMC can't get part. Spur friendly and kind. More

Helpful 0

Report | Print

Auto under repair tried to get help from him. Rude and no help. Went to another GMC dealer great GREAT HELP. Went out of their way to help. Will never ever buy a car from Bob Johnson again. Rude and no help. Went to another GMC dealer great GREAT HELP. Went out of their way to help. Will never ever buy a car from Bob Johnson again. More

Helpful 0

Report | Print

I just want to say 10 stars. ..10 stars.... 10 stars...period! I had a situation with my car in which been to a shop, and another gmc dealership. I was told the wrong diagnostic f ..10 stars.... 10 stars...period! I had a situation with my car in which been to a shop, and another gmc dealership. I was told the wrong diagnostic from this previous gmc buick dealership to fix a brake pedal issue. I called up to buick gmc in greece and spoke to service manager Greg. He was so Wonderful. He was understanding of my situation and was really willing to help me as much as he can to resolve my issue with my car. He then link me with service advisor Joe Coon. Joe was also so wonderful. Joe was also understanding and felt confident that he would resolve my issue. He kept me updated every step of the way while my car was being worked on. He had one of his senior high quality techs to work on my car. I wish i knew his name because he did a great job on my car also.My car was fixed correctly with the correct diagnostic. This dealership took action when I called and I appreciate that so much. This dealership will be the ONLY dealership I'll be taking my car to. I recommend this greece GMC buick dealership to God if he needed his car fixed. 10 stars!!! Take you car here. God bless. Thanks. Jennifer More

Helpful 0

Report | Print

Really poor after sales service. Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, Issues happen to vehicles and I don’t blame the dealer for the issues, only how the issues are handled after discovery. Communication is terrible, service phone just rings and rings, half the time I go to voicemail. If I leave a message they are returned half the time. Service person Megan, sounds like she hates her job and is extremely impatient and dismissive, no loaner cars or shuttle service and when questioned about it seemed out off. Don’t expect much service from this dealer, certainly not their focus. More

Helpful 1

Report | Print

UnProfessional Conduct from Sales Associate Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over t Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over the time span. Went back to GMC, and same dealer where I bought one of them. Just got done with the test drive. Do to a miss under standing regarding the forward-collision system on how it operates and how its tested at this point I ask he he was training on the knowledge of that system as it was newly introduced in the 2020 at this point has been out on the market for several months; Grant storms off from his desk and said he want me gone and doesn't want to work with me yelling it out load as everyone in the show room to hear. I give full credit for Greg stopping on over to see what going on. I explained the situation to him and told that Grant stormed off as I was tried to get information on that feature; as I want to set clear expectations on feature that will cost me $4500 (3400 = Driver Alert 1 + 1100 Driver Alert 2). Now explain this situation to Greg; I stated that latest two time that I am sorry if what I said was incorrectly conveyed. I stated the proper way to deal with difficult customers or an undesirable situation is to excuse you're self and inform your manager or supervisor and do not say anything. I find that large successful grocery store chain the in the local area provides ample training in the realm of "vital conversations training". At this time Greg is willing to still help me as we haven't even gotten to the point of even find-out what the cost yet. Greg came back and introduced another sales associate Bill. Bill walked me though the final steps to give me a final number on the truck. During that process I did find some undesirables in regards the prices they asking for my current Truck. I asked Bill some questions guarding the trade-in value and he informed me on how accidents will effect the trade in and talk about several scenarios and got a lot of good feedback and understanding on that issue. Bill also helped me out understanding some financing options that I currently have with my current truck, and some alternative options. At this point I'm not sure under what conditions the system will engage, above 50 mph, with or with trailering support? I love the system in my current generation truck, It have saved me several times on the freeway where traffic looks like its moving but has stopped. Thank You Censored GM Owner More

Helpful 3

Report | Print

Quick, easy, and friendly. We had some issues at another local dealership, but our experience at Bob Johnson what a night and day difference. Greg, Pat, Doug and Frank went out We had some issues at another local dealership, but our experience at Bob Johnson what a night and day difference. Greg, Pat, Doug and Frank went out of their way to make sure we received amazing service. I always dread the moment I have to start searching for a new vehicle, but this was by far the best car purchase experience I have had yet. These guys are worth taking a 5 min. - 5 hour trip for. Thanks so much for all the help. More

by ES Verified Customer Verified Customer

Helpful 0

Report | Print

Great Experience This is the 3rd vehicle I have bought from this team over the last 4 years. As always, the process was very easy, the team worked tirelessly to make s This is the 3rd vehicle I have bought from this team over the last 4 years. As always, the process was very easy, the team worked tirelessly to make sure I found the right vehicle, and I did not feel any pressure during the entire sales/finance process. Thanks for everything. More

by Matt Rochester Verified Customer Verified Customer

Helpful 0

Report | Print

Great Management, Great Staff, Great Experience! Thank you:) You guys were awesome. Thank you for an easy and pleasurable experience!!! Greg Bennett and Pat did a great job helping me. I couldn't be happier. You guys were awesome. Thank you for an easy and pleasurable experience!!! Greg Bennett and Pat did a great job helping me. I couldn't be happier. More

by rdkfm Verified Customer Verified Customer

Helpful 0

Report | Print

Best to buy a Buick! I love my new car! Greg Bennett and Adam made this sale effortless. Two very knowledgeable men! They are very easy and pleasant to deal with! I wi I love my new car! Greg Bennett and Adam made this sale effortless. Two very knowledgeable men! They are very easy and pleasant to deal with! I will recommend them in the future! More

by amarsh3 Verified Customer Verified Customer

Helpful 0

Report | Print

Great leasing experience Greg & Rich made my leasing experience Painless. Love my vehicle! This is the 2nd time I have purchased a vehicle through Greg Bennett and he is a ple Greg & Rich made my leasing experience Painless. Love my vehicle! This is the 2nd time I have purchased a vehicle through Greg Bennett and he is a pleasure to work with More

by galtman Verified Customer Verified Customer

Helpful 0

Report | Print