Frank Cisneros | Page 2

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Your praise for the prompt, efficient service from check-in through your consultation with Miguel highlights what our service department aims for in every visit. Knowing that your Charger received attentive care means a lot to our team.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to know our team’s friendliness and expertise made a difference during your Ram 1500 service. We’re pleased the facility’s cleanliness stood out and appreciate your recommendation. Enjoy the drive!

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for recognizing our team’s professionalism and efficiency. We’re pleased you were happy with the service and look forward to serving you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s fantastic to hear our service team has been friendly and professional while caring for your Dodge Charger over the years. We appreciate your loyalty and the trust you’ve placed in us. Thank you for continuing to choose our service department.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for sharing how quickly Frank got your Ram 1500 in for an oil change despite arriving late. We’re pleased we could have you back on the road in under an hour. Let us know anytime we can help with your truck’s maintenance.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re delighted Frank took such great care of your Chrysler Pacifica Hybrid. He’ll be thrilled to hear your feedback. Thank you for choosing us for your service needs.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Tim, thank you for taking the time to share your feedback. We're sorry to hear that you left with a negative impression of your visit. After reviewing your repair order, we stand behind the recommendations provided by our service team. During your visit, our technician completed a digital vehicle inspection, including a video documenting the condition of your vehicle. The video clearly shows the wear present on the front brake rotors, which is why front brake service was recommended. While your concern was a squeak from the rear of the vehicle, it is not uncommon for an inspection to identify additional maintenance or safety-related items that also require attention. We understand you chose to have the rear brakes serviced elsewhere, and we're glad your immediate concern was resolved. However, the recommendation for the front brakes was based on the documented condition of those components at the time of our inspection, not on the source of the squeak. We appreciate your feedback and would welcome the opportunity to discuss our findings with you if you have any questions about the inspection or the recommendations we provided.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear that our service advisors provided friendly and efficient support for your Dodge Charger. Thanks for sharing your experience; we look forward to maintaining its performance.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s wonderful to hear Frank ensures your Ram 3500 receives a thorough inspection and clear information on any necessary work. Thank you for the five-star review and your trust in our service team.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re happy to hear our service department provided professional and courteous support. They were glad to assist you with your Jeep Cherokee. Don’t hesitate to reach out when you need anything else.