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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 16

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
181 Reviews
4.7

181 Reviews

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181 Reviews of Frank DaSilva

May 04, 2024

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Employee Rating

Service team was professional and flexible, even though I showed up to my appointment early. More

by BRIBEIRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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May 06, 2024

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 02, 2024

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Employee Rating

Colonial always makes it easy with any work that needs to be done on the VW's we have. Great service and tech/mechanic team! More

by barros
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 01, 2024

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I dropped off the car to fix two manufacturer recall issues. Frank and the entire team are very friendly and professional. The service took less than 2 hours. I would highly recommend them to anyone. More

by jamesjyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2024

Colonial Volkswagen of Medford responded

We are very happy to hear that Frank and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 30, 2024

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Employee Rating

The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed More

by rarodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo, Jason Giacoppo

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May 01, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 25, 2024

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Employee Rating

The team in Medford is easy to work with. I’m a satisfied customer! Paul has been especially attentive. More

by morgan p
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, John Mancini

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Apr 26, 2024

Colonial Volkswagen of Medford responded

Thanks, Morgan, for sharing your thoughts about your experience with Paul here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!

April 10, 2024

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Employee Rating

Radio melted. Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointme More

by FRITZSANZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 14, 2024

Colonial Volkswagen of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Fritz, and hopefully, we can get to the bottom of this. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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Employee Rating

The service department was very very good thank you my car is running great I will be back for my next oil and filter More

by TCHIEF
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Recommend Dealer
Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this service review. We're happy to hear Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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Great customer service. Communication was on point and people were easy to talk to. Didn’t feel pushy. More

by hotchunkysalsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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We have had a great experience, both with sales and service with our 2 current vehicles. Friendly, courteous and trustworthy service for 5 years running. More

by bverve19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Jason Giacoppo

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Apr 05, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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Employee Rating

Always courteous and helpful and happy to answer questions.and explain what is being done and why. More

by rsharrillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Frank and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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