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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 16

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
178 Reviews
4.7

178 Reviews

Write a Review

178 Reviews of Frank DaSilva

April 30, 2024

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Employee Rating

The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed More

by rarodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo

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May 01, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 25, 2024

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Employee Rating

The team in Medford is easy to work with. I’m a satisfied customer! Paul has been especially attentive. More

by morgan p
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Lazzaro, John Mancini

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Apr 26, 2024

Colonial Volkswagen of Medford responded

Thanks, Morgan, for sharing your thoughts about your experience with Paul here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!

April 10, 2024

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Employee Rating

Radio melted. Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointme More

by FRITZSANZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 14, 2024

Colonial Volkswagen of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Fritz, and hopefully, we can get to the bottom of this. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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Employee Rating

The service department was very very good thank you my car is running great I will be back for my next oil and filter More

by TCHIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this service review. We're happy to hear Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 09, 2024

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Employee Rating

Great customer service. Communication was on point and people were easy to talk to. Didn’t feel pushy. More

by hotchunkysalsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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Employee Rating

We have had a great experience, both with sales and service with our 2 current vehicles. Friendly, courteous and trustworthy service for 5 years running. More

by bverve19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo , Jason Giacoppo

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Apr 05, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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Employee Rating

Always courteous and helpful and happy to answer questions.and explain what is being done and why. More

by rsharrillo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Frank and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

Dealership Rating
Employee Rating

Frank was great and my 5 year service was seamless . The service department send a video of my car and explained what was getting done prior to pick up . Very satisfied . More

by AFSOONSEPEHRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Employee Rating

Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv More

by LIZZIEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Employee Rating

I’ve checked out three in my area and they are the best i have found. More

by PATRATHBONE
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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