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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
165 Reviews
4.7

165 Reviews

Write a Review

165 Reviews of Frank DaSilva

February 24, 2026

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Employee Rating

Dan is exceptional. Each time I bring my car in for service, he is always professional, courteous and helpful. Dan is the reason why I continue to come to VW service. More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Dan in the Service Department

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Feb 24, 2026

Colonial Volkswagen of Medford responded

It’s rewarding to hear that our Volkswagen service team consistently provides professional, courteous support. We’re grateful for your loyalty and pleased to keep your Tiguan in top condition. We look forward to caring for your vehicle again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 20, 2026

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Employee Rating

I have been coming to this dealership for years, because I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they hav More

by m_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo , Rusty Hogan, Dan

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Feb 25, 2026

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 19, 2026

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Employee Rating

Always easy to work with, very friendly, accommodating. They get you right in when you have an issue More

by c_new
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Feb 19, 2026

Colonial Volkswagen of Medford responded

We’re glad our team made caring for your Volkswagen Atlas simple and welcoming. It’s great to know we could fit you in quickly whenever an issue came up. Thank you for trusting us with your service needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 17, 2026

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My problem was diagnosed quickly and I was able to get my car back the same afternoon. More

by ken.maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2026

Colonial Volkswagen of Medford responded

It’s great to hear your Volkswagen Atlas was diagnosed quickly and returned the same afternoon. Frank is glad our service team could take care of everything so efficiently. Thanks for the five-star review. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 30, 2026

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Employee Rating

Very efficient and cordial staff at the service department. The service was done in the assigned time with immaculate result. More

by a_malik83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2026

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2026

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Employee Rating

Excellent communication and properly set expectations for the cost of the fix. Done quickly and cleanly. More

by Maprem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jan 23, 2026

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2026

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Employee Rating

I had an issue with my car-net signal and VW fixed it quickly! Thankyou! More

by Pamella Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keven Umana , Sean also assisted me with car-net and Paul Lazzaro helped me as well!

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Jan 16, 2026

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 13, 2026

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Employee Rating

My experience with the sales and service staff at Colonial has been excellent. They’re all courteous, knowledgeable, and professional about their respective responsibilities. More

by melpc99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 14, 2026

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 09, 2026

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Employee Rating

Another local dealer didn't want to process my ID. 4 software update due to issues they had with other cars. Colonial just got the job done, and quickly without error. What's more, the service rep ki More

by liebman.andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo, Eric Sanders

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Jan 09, 2026

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 09, 2026

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Employee Rating

Very professional and attentive to my car care ! !Very lovely Tv !!the chairs need to be replaced !!old!!! More

by billcolemanward4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2026

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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