Keven Umana

Everyone was great. Jeff & Tony, Keven, Nassar, Dan & John all were great to deal with. Tony and Jeff delivered our Jeep and were great to talk to while we registered th Jeff & Tony, Keven, Nassar, Dan & John all were great to deal with. Tony and Jeff delivered our Jeep and were great to talk to while we registered the car. Dan was extremely responsive to my questions and Keven and Nassar were also great to deal with. There was zero pressure to make a decision on the Jeep after we test drove it which was refreshing. John made us sign way too many documents :). We are not going to lie, two trips to Medford in one week was tiring but having Tony and Jeff deliver the car made up for it. Also, when I reached out to Keven about the car only coming with one key he responded that they were sending us a check for $400 to cover the cost of a second key fob (still waiting). Marcia is very happy with her Jeep. She has been waiting a long time to own one once again. Thank you to everyone. More

by don_osier Verified Customer Verified Customer

Report | Print

Keven was very helpful and very nice. It was my first time doing this. He made the process so smooth and easy. He even got me the lowest financing rate even though I already had a pre-app It was my first time doing this. He made the process so smooth and easy. He even got me the lowest financing rate even though I already had a pre-approval from somewhere else. Keven is very knowledgeable of the cars and help me made the best decision!! More

Report | Print

I had an issue with my car-net signal and VW fixed it quickly! Thankyou! quickly! Thankyou! More

by Pamella Castro Verified Customer Verified Customer

Report | Print

It was a very pleasant experience working with Keven to secure my new used car, 2022. I felt listened to, my concerns were addressed, and in the end I’m very happy with my purchase. Keven paid attention to secure my new used car, 2022. I felt listened to, my concerns were addressed, and in the end I’m very happy with my purchase. Keven paid attention to the little details that make a very big difference. I never felt pressured which for me was very important. I won’t hesitate to recommend Keven to any of my friends. More

Report | Print

Outstanding service. Knowledgeable staff, transparent pricing, and smooth process from start to finish. Highly recommend this dealership for anyone seeking a stress-free Knowledgeable staff, transparent pricing, and smooth process from start to finish. Highly recommend this dealership for anyone seeking a stress-free trustworthy and buying experience. More

by hernancuervo Verified Customer Verified Customer

Report | Print

Great friendly service. Kept me updated as my car went through a recall. Highly recommend. Kept me updated as my car went through a recall. Highly recommend. More

by scottrathke Verified Customer Verified Customer

Report | Print

I've been leasing Volkswagens for about 25 years with consistently quick experiences at previous dealerships—in and out within an hour. However, Colonial VW was understaffed for the day in the finance de consistently quick experiences at previous dealerships—in and out within an hour. However, Colonial VW was understaffed for the day in the finance department .The sales rep did all he could to usher me through the process despite the bottleneck with the finance department. More

Report | Print

I purchased my Jetta GLI 2 years ago because Kevin gave me the time of day. I had just totaled my Honda and was under pressure (by me) to acquire another car. Kevin spent time with me learning my likes and me the time of day. I had just totaled my Honda and was under pressure (by me) to acquire another car. Kevin spent time with me learning my likes and needs and we came up with this car. So far so good. Any interaction I've had with staff has been wonderful. Service dept. is accommodating and easy. More

by Sailor Woman Verified Customer Verified Customer

Report | Print

Kevin was a pleasure to work with. I appreciated his insight and transparency throughout the buying process. I would recommend Kevin to anyone in or out of my circle. Keep up the great I appreciated his insight and transparency throughout the buying process. I would recommend Kevin to anyone in or out of my circle. Keep up the great service Kevin! More

Report | Print

Keven was great. And I was such a pain. But he was more than obliging to put up with me. I kept forgetting everything in my trade in. All of your staff was very frien And I was such a pain. But he was more than obliging to put up with me. I kept forgetting everything in my trade in. All of your staff was very friendly and made you feel at home More

by maypkennedy Verified Customer Verified Customer

Report | Print