Keven Umana

I was nearing the end of my current VW lease and was planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options f planning on buying out the lease and keeping the car. I was apprehensive to visit Colonial VW, as I had visited back in 2020 when exploring options for my first lease. At that time I did not love the overall experience. When I went in this last week, I was helped by Keven Umama, who looked at several different options with me. It was totally unexpected but I ended up in a newer and improved model of my car as Keven was able to get me a great deal on a new lease. The process of swapping out cars/ leases was extremely easy and I had to do minimal work on my end as they took care of pretty much everything including registration. I am planning on getting my lease services done at this dealership and I will likely choose to work with them again when my current lease expires. More

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Everyone at VW Medford (especially Keven, Damaris, and Stephanie) was incredibly helpful and friendly, and made the car buying process so much easier! Stephanie) was incredibly helpful and friendly, and made the car buying process so much easier! More

by Peter C Verified Customer Verified Customer

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Keven was great to work with! He made himself available for any questions or concerns and things moved quickly and seamlessly in all transactions. In addition to his knowledge of He made himself available for any questions or concerns and things moved quickly and seamlessly in all transactions. In addition to his knowledge of VW, he made the process easy, enjoyable and was very helpful along the way. More

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My experience was great all around. I would highly recommend Colonial Volkswagon to anyone looking I would highly recommend Colonial Volkswagon to anyone looking More

by bmurphy0224 Verified Customer Verified Customer

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Keven was a pleasure to work with. Glad I drove the extra mile to Medford Colonial VW. The whole price was smooth from start to finish. I highly recommend Keven for your next purchase Glad I drove the extra mile to Medford Colonial VW. The whole price was smooth from start to finish. I highly recommend Keven for your next purchase! More

by sburke4 Verified Customer Verified Customer

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Communication was lacking. I was told documents were ready to be signed, when I showed up, nothing was ready. Never received any of my paperwork when I picked up my car. Mats w I was told documents were ready to be signed, when I showed up, nothing was ready. Never received any of my paperwork when I picked up my car. Mats were not installed or available so they had to be ordered and would call once they were in. I never received a phone call and had to call them a week later to confirm. More

by kmd429 Verified Customer Verified Customer

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This is my third purchase with colonial, staff is always friendly and helpful throughout the whole process. friendly and helpful throughout the whole process. More

by K.BERROUARD86 Verified Customer Verified Customer

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Dealership is great, but they insist on emailing, texting, and calling me Greg after I have insisted that my name is Craig several times. texting, and calling me Greg after I have insisted that my name is Craig several times. More

by cmahon125 Verified Customer Verified Customer

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We decided to purchase a car from Colonial Volkswagen in large part because of the sales team. They were attentive without being pushy, and Keven Umana specifically went out of his way to give us excellent large part because of the sales team. They were attentive without being pushy, and Keven Umana specifically went out of his way to give us excellent service. Overall an excellent experience. More

by Hillary Peterson Verified Customer Verified Customer

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Very wonderful service team, sales team was no pressure. Welcoming environment, clean and bright. Easy process and very transparent. Welcoming environment, clean and bright. Easy process and very transparent. More

by APKLING Verified Customer Verified Customer

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