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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 4

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
178 Reviews
4.7

178 Reviews

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178 Reviews of Frank DaSilva

December 04, 2025

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Employee Rating

Frank communicated everything that I needed to get done on the car and the cost. He also gave an update on all recalls. More

by boris.shpilevoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2025

Dealership Rating
Employee Rating

Poor communication while my car was there. Zero transparency on the increase of actual cost vs. quote More

by mailforxhan
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

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Dec 06, 2025

Colonial Volkswagen of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2025

Dealership Rating
Employee Rating

Excellent service! Everyone is attentive and professional. They go above and beyond to keep the customer happy. This is my favorite dealership! More

by mauricio.crippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Dec 02, 2025

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 02, 2025

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Employee Rating

Everyone here was quick to help after some confusion about what needed to be done. They were all kind and were able to get the job done quickly. More

by dabruzzi78
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Dec 02, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 25, 2025

Dealership Rating
Employee Rating

Awesome service been involved with CVW for quite a few years always great to deal with! More

by susanstone931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Nov 25, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 17, 2025

Dealership Rating
Employee Rating

I've bought 2 cars from this dealership. Things went fine until I recently received a call to setup my 30,000 mile service. I asked at that time if this was an included service, or if I woul More

by Atlas2
Service Price Transparency
Service Communication
Recommend Dealer
No
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Nov 20, 2025

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 30, 2025

Dealership Rating
Employee Rating

I brought my car in for its 2 year evaluation. The car was brought in immediately and was ready by the time I was told. More

by JEFFORMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Oct 30, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 14, 2025

Dealership Rating
Employee Rating

Outstanding service. Knowledgeable staff, transparent pricing, and smooth process from start to finish. Highly recommend this dealership for anyone seeking a stress-free More

by hernancuervo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Frank DiCostanzo, Keven Umana

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Oct 14, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 03, 2025

Dealership Rating
Employee Rating

Not wanting too long for the first time service. I’m so happy to have VW. More

by cpimpanit
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2025

Dealership Rating
Employee Rating

Colonial Volkswagen of Medford is my go to source for keeping my VW well. They are always kind and professional and understand how our cars can be such an important part of who we are and what we do! More

by mlaib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 01, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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