Frank DaSilva | Page 8

I had a great service experience- the staff who helped me were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra wor were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra work my car did not necessarily need, all to make a buck. I'll admit, I was prepared to have a similar encounter at Colonial but I am pleased to say I did not. The only 'extra' recommended work they suggested was to repair a very obvious hole in my tire, which Frank pointed out to me but did not push me to fix at Colonial because they did not have the same tire available (I really appreciated the honesty!). My only issue (and thus 4 stars) was the cost of the service, which I found to be a bit overpriced for the work done, but dealerships always come with a price tag and I knew that would happen before I walked in. I would recommend Colonial service dept to other VW owners without hesitation. More

by Corinna Verified Customer Verified Customer

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Great service. Set expectations and finished everything on time. Comfortable waiting area while work is being done. Set expectations and finished everything on time. Comfortable waiting area while work is being done. More

by PEL.STOCKWELL Verified Customer Verified Customer

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Great customer service, I felt listened to about my car issues, and excellent on keeping me informed. issues, and excellent on keeping me informed. More

by genies76 Verified Customer Verified Customer

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They did an awesome job, I had to wait for my car there, so they expedited my car, was quick and painless so they expedited my car, was quick and painless More

by BCONNORS13 Verified Customer Verified Customer

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Very good 5 stars good for CSI scores no problems with service and dealership got me in quick service and dealership got me in quick More

by bconley518 Verified Customer Verified Customer

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Thanks for the excellent service on my car as always. Highly recommended location for purchasing a car! Highly recommended location for purchasing a car! More

by christos.kokkalis Verified Customer Verified Customer

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Picking up my car was efficient and pleasant. Staff were prepared for me and had all the paperwork ready to go! Staff were prepared for me and had all the paperwork ready to go! More

by sheilajamd Verified Customer Verified Customer

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Fantastic service with thoughtful and knowledgeable staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area. staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area. More

by Juno Verified Customer Verified Customer

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Excellent and fast service at the Volkswagen station. Competent and polite mechanics. Thank you very much. Competent and polite mechanics. Thank you very much. More

by YURIY Verified Customer Verified Customer

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Easy drop off and pick up and work done timely as well as professionally completed! professionally completed! More

by billchase Verified Customer Verified Customer

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