Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 47

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
527 Reviews
4.7

527 Reviews

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527 Reviews of Frank DiCostanzo

September 30, 2021

Dealership Rating
Employee Rating

Frank is the best and always helpful and professional. The service and waiting areas are very clean. More

by MikeGalvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Colonial Volkswagen of Medford responded

Mike, Thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 27, 2021

Dealership Rating
Employee Rating

The service attendants were rude. And when I tried to call to see if the car was ready no one was able to answer my calls or help. More

by tom@alcoveboston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 14, 2021

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message, so that we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thank you for your time, Tom. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 22, 2021

Dealership Rating
Employee Rating

Great service. Will be back with all my service needs. My car was ready quickly and ultra clean. More

by lesterabramson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Swarz

Sep 22, 2021

Colonial Volkswagen of Medford responded

Lester, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 22, 2021

Dealership Rating
Employee Rating

The brake light came on in my 2017 Golf and Medford VW shuffled their schedule around so that I could get a "fix" as soon as possible, like the very next morning. My heroes! More

by MLI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 15, 2021

Dealership Rating
Employee Rating

Excellent, expedient service, from tip to toe. The emerging issue found during regular service check was resolved quickly and economically. Frank communicated seamlessly. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Colonial Volkswagen of Medford responded

We are very happy Frank provided you with such a positive experience! We sincerely value your business, Peter, and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 13, 2021

Dealership Rating
Employee Rating

Mr. Frank was helpful and professional. Oil change and other check-ups were conducted very quickly. More

by HARIS.SKROBANOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 10, 2021

Dealership Rating
Employee Rating

Always quick and easy service. Rusty in service is friendly and always communicates with me every step of the way. Over all a great experience. More

by FREDDIEBEAULIEU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rusty Hogan

Sep 11, 2021

Colonial Volkswagen of Medford responded

Thank you, Freddie, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 09, 2021

Dealership Rating
Employee Rating

Great service experience, which is why I keep coming back even if there are less expensive ways to maintain my car (including doing it myself) -- it's worth it for me. The only criticism was that my tires we More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2021

Colonial Volkswagen of Medford responded

Dave, Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 09, 2021

Dealership Rating
Employee Rating

My car was done ahead of schedule, and runs great following the major repair that was needed. Special thanks to the service department for researching the applicable warranty terms to save me from sp More

by JOD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2021

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 07, 2021

Dealership Rating
Employee Rating

Great service as expected at this Dealership. Clean and excellent facilities and valued personal touch. Will not take our two Volkswagens to any other dealer. More

by ANDY.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rusty and Tom

Sep 07, 2021

Colonial Volkswagen of Medford responded

Andy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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