Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 48

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
527 Reviews
4.7

527 Reviews

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527 Reviews of Frank DiCostanzo

August 31, 2021

Dealership Rating
Employee Rating

My car has run beautifully in their care for five years. I can’t complain and I love my Golf. Hope it lasts at least another 10. More

by DMMINNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2021

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 27, 2021

Dealership Rating
Employee Rating

Good service, clear communication. The only downside is the unavailability of nearby public transportation, courtesy cars, or low-cost rental at the nearby Enterprise location. More

by GJKELLOGG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2021

Colonial Volkswagen of Medford responded

Thank you for your feedback! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 27, 2021

Dealership Rating
Employee Rating

Excellent experience. Prompt and pleasant initial check in at the service counter Very nice lounge Prompt and professional service. A very professional and pleasant service call More

by RACHELHWINKELLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen

Aug 27, 2021

Colonial Volkswagen of Medford responded

It has been a pleasure serving you, Rachel. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford; we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 26, 2021

Dealership Rating
Employee Rating

Helpful service and knowledgeable staff. Easy to reach by phone and prompt resolution of my issue. I had called previously and one of the staff members provided guidance on how to fix an issue over the phone More

by bethanyctietjen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I believe the person who helped me initially was named Rus/Rusty.

Aug 26, 2021

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us this great feedback and five-star rating. We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 25, 2021

Dealership Rating
Employee Rating

It was very easy to get service. The job was done well. The lobby is clean and quiet. I have no complaints about this dealership. More

by DAMON.YOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 23, 2021

Dealership Rating
Employee Rating

They were very friendly and knowledgeable, he let me know the service was under warranty which saved me a lot of money - the turbo is covered by the PZEV law in MA, which I did not know about. More

by MICHAEL.A.HSIEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Colonial Volkswagen of Medford responded

Michael, Thank you for taking the time to share your thoughts on working with Frank and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 23, 2021

Dealership Rating
Employee Rating

service team is great. takes care of every need! will be back in the future. rusty and thomas were very helpful, and walked me through the whole process. More

by sb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: rusty, thomas

Aug 23, 2021

Colonial Volkswagen of Medford responded

It's great to hear that Frank, Rusty and Thomas were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 20, 2021

Dealership Rating
Employee Rating

Service and SerService was great and service rep did Service and Ser Service was great and service rep did everything to make it a positive experience. I made the mistake in the past not going to a Volk More

by FIRSTRNFA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Bowes

Aug 22, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 17, 2021

Dealership Rating
Employee Rating

Excellent staff and excellent service very good when it comes warranty and take my vehicle right away to be looked at very professional at what they do More

by GIOVANNI.A60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank disilva 5stars

Aug 17, 2021

Colonial Volkswagen of Medford responded

We appreciate you taking the time to leave us this great review. Our team looks forward to serving you again soon, Giovanni! Please let us know if we can be of any further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 16, 2021

Dealership Rating
Employee Rating

very happy with the whole experience. Tom is always on top of his game. the quality of the work is excellent as always. i have done all the service for my car here since 2012 More

by TIANTIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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