Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 49

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
527 Reviews
4.7

527 Reviews

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527 Reviews of Frank DiCostanzo

August 14, 2021

Dealership Rating
Employee Rating

Very easy check in process, waiting room is comfortable, staff is friendly and easy to find if there’s an issue. The quality of the service and the staff is top tier. More

by Allee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 13, 2021

Dealership Rating
Employee Rating

The service is great, and there is good attention to detail. I feel that my car is in good hands and that I am well served. More

by TWOLL
Recommend Dealer
Yes
Aug 13, 2021

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 12, 2021

Dealership Rating
Employee Rating

The Colonial Volkswagen of Medford is a customer friendly place to buy a car or get it service. The staff was very professional and knowledgeable. I would recommend this location to anybody. More

by EEWELLINGTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2021

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 11, 2021

Dealership Rating
Employee Rating

Excellent and prompt service with a value added approach. Actively made sure I was aware of issues before the came up and walked me through everything More

by sam.mccrimmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2021

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 03, 2021

Dealership Rating
Employee Rating

I have purchased several vehicles from Colonial VW over the years. Not only do I appreciate the quality of the VW brand, the dealership has always treated me as a VIP. The facility is clean and the servic More

by GEOFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Paul Lazzaro , Ken Cataldo

Aug 03, 2021

Colonial Volkswagen of Medford responded

Geoff, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 30, 2021

Dealership Rating
Employee Rating

Greg made my car buying experience super easy and saved me a ton of time. The staff was great and I would highly recommend visiting the team. More

by Morrispaulr68
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen , Derek Pound, Stephanie Trevisone

Jul 30, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new vehicle! We will share your comments with Greg and our team, and we look forward to working with you again. Ken Cataldo General Manager kencataldo@vwmedford.com

July 29, 2021

Dealership Rating
Employee Rating

Appreciate the attention and the convenience of the online scheduling and the after hours drop off, as well as the call to notify me the car was ready. More

by JIMSWIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rusty

Jul 30, 2021

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 29, 2021

Dealership Rating
Employee Rating

I have done very few miles in the past year and really only needed a sticker. They Forgot to do the sticker during the service despite the direction I my written notes and also asking during the service p More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 25, 2021

Dealership Rating
Employee Rating

I brought my car in for a battery, but the service department noticed a problem with my water pump and fixed it. I appreciate their solving problems at an early state before I have to have the car tow More

by PFISKE0
Recommend Dealer
Yes
Jul 26, 2021

Colonial Volkswagen of Medford responded

It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 23, 2021

Dealership Rating
Employee Rating

Service department is a pleasure to work with. They worked us into a busy schedule, found the problem and fixed it, and applied our extended warranty automatically. Many thanks! More

by TWOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Trevisone

Jul 24, 2021

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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