Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 50

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
527 Reviews
4.7

527 Reviews

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527 Reviews of Frank DiCostanzo

July 20, 2021

Dealership Rating
Employee Rating

Great service as usual. People are fantastic at this dealership and a pleasure to do business with!! This is our 5th VW and have recommended family and friends who haven't been disappointed buying fro More

by PAS803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, John Mancini , Ken Cataldo, Jason Giacoppo, Ryan Hawkins, Derek Pound, Stephanie Trevisone

Jul 22, 2021

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We appreciate you being a loyal customer of ours. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 20, 2021

Dealership Rating
Employee Rating

Great. .nice people 👍 excelente work. Reason. For Great. .nice people 👍 excelente work. Reason. For visit a recol. In the car. ..I well. Recommend. 100 % . I lovet. My. Car. I well. See y More

by carcamo42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 19, 2021

Dealership Rating
Employee Rating

really helpful in the service department. made it very easy to pick up my car after hours which I really appreciated. helpful in determining what services to perform when. More

by EAGB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Frank and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 15, 2021

Dealership Rating
Employee Rating

Incredibly professional. Brought my car by for its 10k service while on a cross country road trip. In and out in 30 minutes. I work for a VW dealership back home, and even I was impressed. Good work guys! More

by Charles Morse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. We appreciate you taking the time to leave us a five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 14, 2021

Dealership Rating
Employee Rating

Dan Swartz was fantastic! Super helpful and informative. He made the experience great, from the phone call beforehand to when he handed me my keys after everything was finished. More

by JANESLADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Swartz

Jul 14, 2021

Colonial Volkswagen of Medford responded

Thank you so much, Jane, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dan to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 14, 2021

Dealership Rating
Employee Rating

Very profession, great people in the service department. Great guy others were also willing to help, great job as usual from everyone there. Dedicated, great. More

by DAVIDJDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2021

Colonial Volkswagen of Medford responded

David, Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 01, 2021

Dealership Rating
Employee Rating

It was a simple service and Colonial service people were courteous, efficient and did fine. More annoying to me is Colonial surveys. I seem to receive 2-3 requests each time I bring my car in and it is t More

by MMOSHER1
Recommend Dealer
Yes
Jul 01, 2021

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 28, 2021

Dealership Rating
Employee Rating

Professional, courteous, and helpful staff. Clean service center. Offered to take care and have state inspection performed. More

by KEVINWULFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Kevin--your feedback and rating mean a lot to us! We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 28, 2021

Dealership Rating
Employee Rating

They did not change light bulb we needed the day we brought it and had to bring it back and have them actually change it. More

by SRBLANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2021

Colonial Volkswagen of Medford responded

Thank you for your review! We apologize for not changing your light bulb the first time around and appreciate you giving us another chance to make things right. We truly value your business and look forward to helping you with any future vehicle needs! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 25, 2021

Dealership Rating
Employee Rating

This is always a great place to have my car serviced. Factory trained techs, OEM parts, all work supervised by the shop foreman for QC purposes. It never disappoints. For those of us out there, who prefe More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Schwartz

Jun 28, 2021

Colonial Volkswagen of Medford responded

Jim, Thank you for your business and this review. We're happy to hear Frank, Dan and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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