Frank Ferrogine
Frank Ferrogine at Gateway Subaru
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Frank Ferrogine

President/CEO

Gateway Subaru

30275 Winner Blvd
Delmar, MD 21875

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3 Reviews
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3 Reviews

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3 Reviews of Frank Ferrogine

September 21, 2023

Dealership Rating
Employee Rating

I just picked up a new Subaru. When it was order they quoted my a great price on the Subaru I was trading in and a great price on the new one. When the new one ordered from the fac More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Don Scullen, Janet Beyer , The finance guy

Nov 07, 2023

Phil responded

Disregard my last. This was a factory order at a price lower than another dealer. Then I discovered that items that would normally be included in a Crosstrek Limited was not there. I contacted the salesperson Joe Francisco. He informed me that the sales manager did not include the mirror; the standard one that has buttons to open and close garage doors; but $483, something like that, I could get it. After complaining I asked for it at no charge and I decided to opt out of the $800 for the clear coating that I did not yet get since I no longer had any trust in the company. All was agreed to and I would be notified when the mirror came in. After I few week I heard nothing. After an email to Joe I was informed that my email to him was blocked and that I would pay for all. The audio system sounds inferior to the one in my 2018 Crosstrek limited so I am wondering if that was degraded also. I will try to find out. Bottom line is I got a lower price because what a reasonable person that had a the 2018 limited would expect. So, the stars should be 1; no wonder I was asked to do the first reply.

Nov 07, 2023

Gateway Subaru responded

Hi Phil, We are sorry that you feel we have dropped the ball with this issue, however as stated, the homelink mirror is not standard equipment on crosstrek but we did agree to throw it in at no charge to you. We would like to install this mirror for you by picking up your vehicle and dropping it off to you at your convenience. Thank you.

July 09, 2018

Dealership Rating
Employee Rating

Another great experience. Another fantastic purchase from this family of dealerships, this makes three. Worked with Jeff for a few months trying to find the right car. He was More

by Scott M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hutchins, Zach Nagler, Jeff Little , Kris Parker

Jul 10, 2018

Gateway Subaru responded

Wow! Such great feedback! Thank you very much for reviewing us and for your loyalty. It means the world to us to know we have left such great imprints on our customers in every department. We appreciate you!

April 29, 2018

Dealership Rating

Beware Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "fre More

by walc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 30, 2018

Gateway Subaru responded

We are sorry you had a bad experience with our service department! Please call our Service Manager, Kris Parker, directly to go over your experience at 410-896-5012. We would like to correct any issues to better serve you in the future.

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