Frank Guerra
Frank Guerra at D'Arcy Hyundai
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Frank Guerra | Page 2

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.9
187 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

9 yrs, 10 mos

4.9

187 Reviews

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187 Reviews of Frank Guerra

February 10, 2023

Dealership Rating
Employee Rating

Awesome they kept me informed the whole time and even washed my vehicle it was a nice touch More

by william_sheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2023

D'Arcy Hyundai responded

Thank you for taking the time to share your vehicle shopping experience with our online community. We appreciate you using our service department and allowing us the privilege of helping you keep your vehicle up to date. Thank you for your business. If there is anything more that we can do, please don't hesitate to inform us. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 21, 2023

Dealership Rating
Employee Rating

Not impressed with dealership (partly my fault) but service department is good, just takes too long to schedule an appointment More

by pssrnbest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't know who serviced my car....

Jan 23, 2023

D'Arcy Hyundai responded

Thank you for your feedback as it is always appreciated. We'd like to further discuss your visit regarding your impression. When you have a moment, please give me a call at 815.409.4905. Thanks again. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

January 15, 2023

Dealership Rating
Employee Rating

This dealership is clearly concerned with customers service and satisfaction. From the time I came in to the time I left was great More

by bobbliese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

D'Arcy Hyundai responded

Thank you for taking the time to stop by and allowing us to work on your vehicle needs. We appreciate your feedback and business and are happy you were able to experience the D'Arcy Difference. If there is anything more that we can do, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 13, 2023

Dealership Rating
Employee Rating

Great people to work with from the sales department to finance and great service department. More

by mas6919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francisco Medina, Leroy Parks, John Miniuk , Scott Fitzgibbon

Jan 18, 2023

D'Arcy Hyundai responded

Thank you for taking the time to stop into the dealership and allowing us the pleasure of working with you. We are glad everything went as well as expected, if not better than expected. We do our best to ensure you are taken care of from the moment you walk in, until your vehicle needs are met. We thank you for business and your feedback. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

January 05, 2023

Dealership Rating
Employee Rating

I arrived at my appointment time and was taken right in. I asked to be called when my car was ready and I received a call a couple hours later that my car was ready. I returned back and picked up my car. A More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2023

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience. We are glad everything went as smooth as possible while allowing us to serve you and your vehicle needs. If there should be anything more that we can do for you, please don't hesitate to let us know. We look forward to seeing you in the future. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725-5200

December 30, 2022

Dealership Rating
Employee Rating

I was off of work this Holiday week, so didn't schedule it, but dropped my car off and asked if they could fit it in to do the needed maintenance (left it for a day). Though busy, they were able to work it More

by K2BROOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wagner

Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. We appreciate your patience and working with our schedules. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

December 02, 2022

Dealership Rating
Employee Rating

Parts man and service man were both courteous and professional. No issues to report. Coffee was excellent. More

by Leskern
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Mesich, Dominick Skirp

Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 18, 2022

Dealership Rating
Employee Rating

Service Representative, Frank, was very cordial and accommodating. I had an appointment to have my Sonata serviced but needed it completed expeditiously. Frank assured me that the work could be compl More

by dleasure54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

November 06, 2022

Dealership Rating
Employee Rating

Very friendly, clean. Professional. Customer Sevice is quick and nice. Service area is well maintained and appears to be well organized and very efficient. More

by rlacl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 04, 2023

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

October 21, 2022

Dealership Rating
Employee Rating

Very friendly and nice waiting area with drinks, comfortable chairs, clean restrooms and area too More

by Bobkat71610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 01, 2022

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

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