Check out Frank Guerra's reviews on DealerRater

April 22, 2021

Dealership Rating

Employee Rating

Frank was very helpful and polite . He made sure that all my needs were met . He was very helpful as I needed the wipers replaced . my needs were met . He was very helpful as I needed the wipers replaced . More

by Kgutzman

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 26, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 21, 2021

Dealership Rating

Employee Rating

The service is always excellent every time I bring my car in. The staff is very friendly and makes it a comfortable experience. The waiting area is nice and stocked with plenty of snack and drink options. in. The staff is very friendly and makes it a comfortable experience. The waiting area is nice and stocked with plenty of snack and drink options. Overall it’s a pleasant experience. More

by Kevin E

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 26, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 17, 2021

Dealership Rating

Employee Rating

I brought my SUV in to Darcy Hyundai because of a recall notice I received that had to do with the ABS breaking system. The Staff was super friendly and the service repairs were done in a timely manor. Gr notice I received that had to do with the ABS breaking system. The Staff was super friendly and the service repairs were done in a timely manor. Great job!! More

by JAXBAK1

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Report | Print

Apr 26, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 08, 2021

Dealership Rating

Employee Rating

The staff is super friendly and knowledgeable. The waiting room is comfortable. Appreciate how informative and straightforward the service personnel are. This is my current place to go for my car need waiting room is comfortable. Appreciate how informative and straightforward the service personnel are. This is my current place to go for my car needs. More

by SarahMae

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dominick Skirp

Report | Print

Apr 26, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

April 02, 2021

Dealership Rating

Employee Rating

Understanding with what needed to be done . Got the vehicle in right when we showed up for the appointment. It’s great that the vehicle gets washed before release to us. vehicle in right when we showed up for the appointment. It’s great that the vehicle gets washed before release to us. More

by dennise1024

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 02, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad we were able to get your vehicle done quickly. We appreciate your feedback as it is important for us to be able to learn and grow; what could we have done differently to have gotten a full 5- star rating? We look forward to hearing from you. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

March 11, 2021

Dealership Rating

Employee Rating

Friendly, efficient, timely service. Pleasant waiting area. This was a recall issue and it was taken care of in less than 30 minutes. The free walk-around inspection was an unexpected bonus. area. This was a recall issue and it was taken care of in less than 30 minutes. The free walk-around inspection was an unexpected bonus. More

by Karen

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Mar 12, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

March 10, 2021

Dealership Rating

Employee Rating

D'Arcy Hyundai has been an excellent service and sales provider for me. I have purchased two vehicles from them, one of which has over 150,000 miles. The Service Dept. has always been friendly and helpfu provider for me. I have purchased two vehicles from them, one of which has over 150,000 miles. The Service Dept. has always been friendly and helpful. They deserve the credit for keeping my cars going since my first purchase in 2012. The Sale Staff remember me when I come in for routine maintenance, They always ask about myself and my cars. The Sales Dept. got me hooked, but the Service Dept. keeps me coming back. I would strongly recommend anyone to do business there. More

by Don H.

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Leroy Parks, John Wagner, John Mesich, Jayson Mirabella, Dominick Skirp , Mike Campobasso

Report | Print

Mar 12, 2021 -

D'Arcy Hyundai responded

We appreciate your feedback and kind words, thank you for being a part of our Hyundai Family. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

March 06, 2021

Dealership Rating

Employee Rating

Best dealership in Illinois. From Sales to Service you can't beat D'Arcy dealership. The Service Dept. is friendly, competent and fair prices. Won't shop anywhere else. can't beat D'Arcy dealership. The Service Dept. is friendly, competent and fair prices. Won't shop anywhere else. More

by BigB

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Leroy Parks, John Wagner, John Mesich, Jayson Mirabella, Dominick Skirp , Mike Campobasso

Report | Print

Mar 12, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 20, 2021

Dealership Rating

Employee Rating

As always it was great service. My car had to get towed on Sunday night to D’Arcy and had my car back Tuesday early afternoon. Everyone was so nice and helpful which made me feel better in a stressful situ on Sunday night to D’Arcy and had my car back Tuesday early afternoon. Everyone was so nice and helpful which made me feel better in a stressful situation. More

by Eruremca

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Mar 01, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

February 12, 2021

Dealership Rating

Employee Rating

An emergent need to have our car serviced was handled with genuine care and concern from Jackie at the service call center. Frank in the service dept. promptly had his staff get the car repaired and w with genuine care and concern from Jackie at the service call center. Frank in the service dept. promptly had his staff get the car repaired and with great communication. More

by HappyCamper

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jackie

Report | Print

Mar 01, 2021 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently as we understand how important your vehicle is to you. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

Frank Guerra | Page 8

Service Advisor

D'Arcy Hyundai

190 Reviews of Frank Guerra

Dealership Inventory (397 Vehicles)