Frank Guerra
Frank Guerra at D'Arcy Hyundai

Frank Guerra | Page 7

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

Contact Me
not yet
rated
190 Reviews

Dealership Experience

11 yrs, 10 mos

Industry Experience

11 yrs, 10 mos

not yet
rated

190 Reviews

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190 Reviews of Frank Guerra

October 22, 2021

Dealership Rating
Employee Rating

The service you receive at Darcy is always above and beyond. The staff is fantastic! More

by lroan223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner, John Mesich, Jayson Mirabella, Dominick Skirp , Wilfredo "Freddy" Bustamante, Carl Chanda

Oct 27, 2021

D'Arcy Hyundai responded

Thank you so much for rating us 5-Stars and using our service department. We are always happy to help. If there is anything more that we can do to ensure your vehicle is taken care of, please let us know. Isa Romero -Public Relation Manager D'Arcy Hyundai (815) 725-5200

October 16, 2021

Dealership Rating
Employee Rating

My sales guy John Flynn and his side kick Mike C. Worked a great deal for me trading in my 2020 Santa Fe for a 2021, this is definitely the best time to get some extra money back on your trade. Thanks John More

by dspicardo64
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner, Jayson Mirabella, Phil Gomez, Joe Blumhardt, Dominick Skirp , Mike Campobasso, John Flynn, Francisco Medina, Matthew Sonneman

Oct 18, 2021

D'Arcy Hyundai responded

Thank you so much for your feedback. We appreciate your business and loyalty. We are glad you continue to be a part of our D'Arcy Hyundai family and continue to allow us the privilege of serving you. Thank you and Congratulations on your new vehicle! Isa Romero- Public Relations Manager D'Arcy Hyundai (815) 725-5200

September 02, 2021

Dealership Rating
Employee Rating

there was a mix up in ordering our recall parts resulting in us bringing in both of our cars for nothing. Frank Guerra made sure we did not have to make a 2nd trip. We had both of our cars picked up and brou More

by doreen53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jayson Mirabella

Oct 09, 2021

D'Arcy Hyundai responded

We are glad that everything went as well as expected and we appreciate your feedback and are Frank was able to ensure your vehicle's needs were taken care of as quickly as possible without any further hiccups. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

August 22, 2021

Dealership Rating
Employee Rating

Friendliness, professionalism and communication provided was top notch. Frank in the service department was excellent! More

by Jackieelliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Campobasso, Zach Segreti, Lauren Gall

Aug 28, 2021

D'Arcy Hyundai responded

Thank you so much for your kind words and feedback. We appreciate you taking the time to share your D'Arcy Difference with our online community. It is important to us that you not only find a vehicle you really would like to own but also enjoy your vehicle shopping experience. We are happy you we able to do both. Congratulations on your New Vehicle. Isa Romero - Public Relation Manager D'Arcy Hyundai (815) 725 - 5200

August 10, 2021

Dealership Rating
Employee Rating

The guys are great. Fast and very helpful with the questions I had about both my cars. More

by Mityah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian the driver

Aug 28, 2021

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

July 24, 2021

Dealership Rating
Employee Rating

The service department are very knowledgeable in what they are trained to do,and the sales manager Mike was very, very helpful in getting approval for my car. More

by julio.vazquez61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wagner, Dominick Skirp

Aug 02, 2021

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for visiting both Service and Sales, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

June 27, 2021

Dealership Rating
Employee Rating

The dealership everybody’s friendly very Respectful towards the customers knowledgeable More

by Byatch53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2021

D'Arcy Hyundai responded

We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

June 23, 2021

Dealership Rating
Employee Rating

Frank took care of our problems and was honest about what needed to be done. The car was supposed to take at least two days to repair because they needed to order parts. They found the part at another dealer More

by kendupree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2021

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We are glad that everything went as well as expected while you were here. We appreciate your feedback and kind words. We do everything possible to ensure you are taken care of quickly and efficiently. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 14, 2021

Dealership Rating
Employee Rating

Service dept. was great my car was done before projected time. Great work, there was soda available but no diet soda. 🙁. This dealer Rater really isn’t the most User friendly. More

by t.rauworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 07, 2021

Dealership Rating
Employee Rating

Alway good service. They take the time to explain what the condition is with the vehicle. Options are also discussed if fixes are needed. Good communication has always been the case. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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