Frank Guerra | Page 14

Always great staff and service Great place to get your Toyota's serviced. You know you're driving off in safe and reliable vehicle. Always willing to accommodate my busy schedule. T Great place to get your Toyota's serviced. You know you're driving off in safe and reliable vehicle. Always willing to accommodate my busy schedule. Thank you! More

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Service on RAV-4 The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to The Service Department is great. They get your vehicle in fast and keep you informed of the progress. The people are quite courteous from check-in to check-out. More

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Great Service Department Staff My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service My experience with staff in the service department was exceptional. I really appreciate how professional and knowledgeable both Frank Guerra, service advisor, and Chuck Roberts, master certified mechanic, were during my visit. They listened to me, answered my numerous questions about what was going on with my vehicle, and simply charged me for brief amount of time it took to diagnosis the problem. Although I only wanted to diagnosis the problem today, they went out of their way to make sure my battery was charged, so I wouldn't be potentially stranded during my long commute home. Couldn't ask for more than that! More

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Larry was great! We stopped in to look at a car and walked out with said car. Larry was helpful and friendly. Very informative and not aggressive. Ask for Larry!! We stopped in to look at a car and walked out with said car. Larry was helpful and friendly. Very informative and not aggressive. Ask for Larry!!! More

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Bought 5th new car Between my wife and I, we just bought the fifth new Toyota from Toyota of Santa Fe. Happy with purchasing experience, except for some delays (on a Sun Between my wife and I, we just bought the fifth new Toyota from Toyota of Santa Fe. Happy with purchasing experience, except for some delays (on a Sunday, so OK), and price with trade-in. Have had good service experience for the past 7+ years. Nice people. JLC, 7/27/17. More

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Forgot to mention one more person at Toyota Santa Fe The custodian found my cell phone when I left it in the bathroom, and turned it into the cashier. I failed to mention that on the email dealer review The custodian found my cell phone when I left it in the bathroom, and turned it into the cashier. I failed to mention that on the email dealer review I just filled out. Sometimes the littlest people at ANY BUSINESS, can have a big impact. And I am very grateful to that gentleman. robert crabtree More

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Professional and Knowledgeable It's uncommon nowadays to experience mediocre car service. After all, car people are usually not the best socially aware people. But this employee rev It's uncommon nowadays to experience mediocre car service. After all, car people are usually not the best socially aware people. But this employee revives that friendly-down-to-earth service towards his customers. His experience with cars and parts are unparalleled. Him being there for many number of years speaks how passionate he is with his job in a generation where an average person will have about 4 or more job employments. I've been getting my car serviced through this dealership and have not changed that for about 12 years now. Even moving to Albuquerque, I would still go to Toyota of Santa Fe to get my car maintenance because they know my vehicle so well and it's the only place I trust (after trying out several local car service shops). I highly recommend this place and give this employee 5-star for his excellence in service and customer satisfaction! More

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Best Car Dealer Experience Ever Sales persons helpful, friendly and knowledgeable. They followed up and made sure that the accessories that I ordered were installed in a timely manne Sales persons helpful, friendly and knowledgeable. They followed up and made sure that the accessories that I ordered were installed in a timely manner. Service department personnel went out their to welcome me to the Toyota of Santa Fe family and to let me know that my business was appreciated. More

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There are good experiences, then there are Better ones. I've purchased many vehicles in 60 years, this one is the best! Patient, thorough, professional, courteous, detailed, informed, attentive,sincerely he I've purchased many vehicles in 60 years, this one is the best! Patient, thorough, professional, courteous, detailed, informed, attentive,sincerely helpful,rewarding & great. When I left the dealership, a load had been lifted from me, and trust and confidence was replaced, where once was, angst, skepticism, doubt, and that feeling of: "here we go again", more ...I promise you the world and you get a stone! From the moment I pulled up, to the last step in my purchase, it was most pleasant. I highly recommend this company. I love their ethics and sales policies. More

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These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More

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