Frank Guzman | Page 4

All good. Totally happy with the LG experience. LG is our go to for car shopping Totally happy with the LG experience. LG is our go to for car shopping More

by BILLMCCANDLESS Verified Customer Verified Customer

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Awesome dealer! !! Amazing experience and everyone is so friendly and nice. Only dealer willing to help me out and made it happen, thanks everyone!! 10/10!! !! Amazing experience and everyone is so friendly and nice. Only dealer willing to help me out and made it happen, thanks everyone!! 10/10!! More

by joeleimbaratto Verified Customer Verified Customer

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I’ve been a customer for 25 years. I wouldn’t go anywhere else to buy a vehicle. Thank you for another fair sale and thank you to Frank for making the process easy and painless:) I wouldn’t go anywhere else to buy a vehicle. Thank you for another fair sale and thank you to Frank for making the process easy and painless:) More

by CATHYTRUEWORTHY Verified Customer Verified Customer

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The experience was good. Answered all my questions. Frank was polite and knowledgeable. Would recommend Lester Glenn Jeep to others. Answered all my questions. Frank was polite and knowledgeable. Would recommend Lester Glenn Jeep to others. More

by ckauf852 Verified Customer Verified Customer

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Everyone was very friendly and helpful. Frank Guzman gave us outstanding attention and time during our visit. He made me feel very comfortable and answered all my questions. My Orr all expe Frank Guzman gave us outstanding attention and time during our visit. He made me feel very comfortable and answered all my questions. My Orr all experience was excellent. More

by Lorraine Verified Customer Verified Customer

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Process was very professional and Frank was very knowledgeable and made my experience pleasurable. This was my 3rd car from Lester Glenn and would recommend your dealership. knowledgeable and made my experience pleasurable. This was my 3rd car from Lester Glenn and would recommend your dealership. More

by CASEYL975 Verified Customer Verified Customer

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My experience at Lester Glenn was great. When I first got there I was worried the sales rep wasn’t sure what I wanted to do, but once we synced up it was smooth sailing. The deal was done qu When I first got there I was worried the sales rep wasn’t sure what I wanted to do, but once we synced up it was smooth sailing. The deal was done quickly and they even expedited the paperwork because I had to be somewhere and I was already late (I wasn’t planning on leasing that day) I got a better deal than I expected with a nicer model than I was going to order. Now I’m a Wrangler 4xe owner and I’m smiling from ear to ear. Nice job Lester Glenn and my sales rep Frank! More

by GREATSTORMS2 Verified Customer Verified Customer

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My experience was great! I appreciated all that Kelly and Frank did for me from start to finish. They listened and answered all my questions and then some. I appreciated all that Kelly and Frank did for me from start to finish. They listened and answered all my questions and then some. More

by baileyf Verified Customer Verified Customer

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Extremely helpful and patient staff while I was trying to choose between two cars. Frank Guzman and his coworkers made the experience comfortable and easy and I am very happy with the Jeep Compass I drove o choose between two cars. Frank Guzman and his coworkers made the experience comfortable and easy and I am very happy with the Jeep Compass I drove off in. More

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On February 07, 2020 I purchased a Ram 1500 Limited from On February 07, 2020 I purchased a Ram 1500 Limited from Lester Glen auto group in Toms River , N.J. The deal was negotiated with my father Frank G On February 07, 2020 I purchased a Ram 1500 Limited from Lester Glen auto group in Toms River , N.J. The deal was negotiated with my father Frank Guzman, and Brian Reeves of Lester Glen auto group and a $4,000.00 deposit was given for the vehicle. My father had purchased a Ram 1500 Big Horn on February 04,2020 from the same dealership which prompted me to purchase my vehicle, unfortunately I could not be present on the 7th due to my hectic work schedule and my proximity from the dealership. At the time of the purchase I was promised the truck I had purchased  was located at another dealership would be ready for pickup on Monday February 10, 2020 at the Toms River location. I requested a day off from work on February 10, 2020, and drove over two hours from my home in northern N.J. with my vehicle I was trading in for the Ram 1500.  I was approximately five minutes from arriving to the dealership when I received a telephone call advising me they could not get the truck I was promised, and had to locate a replacement from another dealership. They managed to find a vehicle which was located in the state of Connecticut, and they would have to get drivers to pick up the vehicle, and they would have it delivered to my home on Wednesday February 12, 2020, due to the inconvenience I had through the process. ‪On February 12th I phoned the dealership in the afternoon inquiring as to the status of my truck. I was advised they had it at their dealership but could not‬ deliver it to me as promised. I once again took off from work on the 13th and drove to the dealership to pick up my vehicle. When I completed the paper work on the truck I purchased a bed cover, which had to be ordered, and was also promised the bed divider which was not with the truck, and would be notified when the parts would be available. I waited approximately two months with no word on the parts so I called and was advised the bed cover would be in within a week, and they  did not have any information on the bed divider. On April 23, 2020 I received a call advising me the bed cover was at the dealership ready  to be installed, and they did not have the bed divider. I scheduled  an appointment for Thursday April 30 th at 8:00 Am for an oil change, and installation of my bed cover. I dropped off the vehicle ‪at 7:45 Am on the 30 th‬, at 2:00 Pm I received a phone call advising me the oil change was completed but hey could not install the bed cover which was the wrong size, and I would have to come back down again on Monday to have the proper one installed. Once again I wasted another day off from work at the ports being an essential worker. I responded to the dealership to pick up my truck and spoke with the service manager who stated they would mail me my bed cover to my house on Monday and I would install it myself, so not to be inconvenienced once again. To add to that i also had 3 OPEN SAFTEY RECALLS on my vehicle that were never checked during my service. As I write this review the date is Friday May 08, 2020, and I still have not received my bed cover, my bed divider, and no phone call after leaving a message on May 06, 2020 to please call me back. I was promised so many times only to be disappointed each step of the way from both sales and service. I would hope you would want the continued business from me and my family in the future, but i am going to take my business somewhere else. More

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