Frank Johnson | Page 5

Fast, efficient and courteous. Very professional. Nice waiting area, good coffee, but donuts would be great. Very professional. Nice waiting area, good coffee, but donuts would be great. More

by stephen.mcleod18 Verified Customer Verified Customer

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Everyone is very friendly you feel welcomed Very knowledgeable to your needs and we have bought 4 cars from Ford of Port Richey knowledgeable to your needs and we have bought 4 cars from Ford of Port Richey More

by JACKBLKDAWGK9 Verified Customer Verified Customer

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Frank Johnson exceeds customer satisfaction. He delivers experiences that creat loyal customers who keep coming back. He is efficient and knowledgeable. He delivers experiences that creat loyal customers who keep coming back. He is efficient and knowledgeable. More

by THELMI Verified Customer Verified Customer

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Everyone there knows you like your family and most times they can be helpful I have never had any problems they can be helpful I have never had any problems More

by richardimschweiler Verified Customer Verified Customer

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Ford of Port Richey did great work for my Escape. I am satisfied with them. I am satisfied with them. More

by shikshapatribung Verified Customer Verified Customer

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I had a fantastic experience at Ford of Port Richey, and I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived I want to especially recognize the Service Department for their professionalism, knowledge, and top-notch customer care. From the moment I arrived, the team made me feel confident that my vehicle was in good hands. The standout, without a doubt, was Frank Johnson. He is incredibly knowledgeable, patient, and genuinely cares about helping customers understand the work being done. Frank took the time to explain everything in detail, gave honest recommendations, and ensured my vehicle was serviced quickly and correctly. It’s rare to find someone so dedicated and trustworthy in this industry! Thanks to Frank and the rest of the service team, my visit was stress-free and smooth from start to finish. I’ll absolutely be returning for all my future service needs, and I highly recommend this dealership to anyone looking for dependable and friendly automotive service. More

by elle.knoblach Verified Customer Verified Customer

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Friendly environment great team work great customer service 👍I was greeted offered a drink and even offered some wings service 👍I was greeted offered a drink and even offered some wings More

by lknight1162 Verified Customer Verified Customer

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Service is wonderful. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. The waiting area is comfortable and refreshments are free or reasonable, depending on your preference. More

by UNCLEBLIVE Verified Customer Verified Customer

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Frank went above and beyond, he was great! He answered all my questions and concerns and communicated with me throughout the process. Thank you He answered all my questions and concerns and communicated with me throughout the process. Thank you More

by colemail Verified Customer Verified Customer

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Hello. I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape I'd like to tell you that my experience with you has been the most horrible I've ever had. I have a Ford F-150, a Ford Explorer, and this Ford Escape, which I went to your service center for. That car threw an Overheating Protection code, and according to your mechanics, the engine was damaged and needed to be replaced. That was my only solution, and it cost approximately $15,000. To my amazement at the care given to that car, I took it to my local mechanic, and after performing a diagnostic, he discovered it was only the temperature sensor that was damaged. He proceeded to replace it, and effectively, nothing more. He charged me $180 and solved my problem, less than what I paid you for your terrible service, which could not be further from the truth. My car is running perfectly, just like the first day I bought it. I don't understand how a dealer of a brand that is supposed to be a specialist can't give a correct diagnosis and only tries to scam their customers into replacing an engine in a car that isn't actually damaged. I've been a fan of the Ford brand, but because of negligence and poor service like the one I've received, you lose customers. More

by Miller Salazar Verified Customer Verified Customer

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