Frank Johnson | Page 55

Service Very good service Mr. Johnson was very helpfull. the car wash was nice. The coupon was very misleading in that you didn"t get what was advertised. Very good service Mr. Johnson was very helpfull. the car wash was nice. The coupon was very misleading in that you didn"t get what was advertised. More

by harts264 Verified Customer Verified Customer

Report | Print

Service going above and beyond like no other! Brought in my 98 Crown Victoria with the turn signal and hazard lights not working, after explaining my urgency to repair this vehicle 3 days prior to Brought in my 98 Crown Victoria with the turn signal and hazard lights not working, after explaining my urgency to repair this vehicle 3 days prior to having surgery and the need of having it "Road Ready"for my wife to use, Steve quickly contacted Chris explained the urgency and had him diagnose the problem to a non stocking part at the present time but had the assistance of Randy in parts to make sure said part would be in overnight and ask Chris to temporally fix it for me to use the vehicle until the part would arrive next day. I returned 2 days later approximately at lunch time, meet Chris who told me that part was is and in a very caring way asked how I was feeling? After seeing me limping and told me he would skip lunch and go to work on it immediately so I would not have to wait a long period of time due to my present condition. This proved to me that your technician no only can care about your vehicle condition but your needs based on your condition as well. Steve, Chris and Randy could not replace my worn hip or help the tremendous pain I was going thru but they went above and beyond to repair my car and gave the piece of mind that it would serve its purpose for my need in the days to come so my wife could travel safely back and forward from home to the Hospital. This is going the extra mile to cater for a customer in need! Thank you guys. More

by Recoil 5118 Verified Customer Verified Customer

Report | Print

Oil change Always treated with courtesy. There is a consistency of repair service agents that handle the check in. The data on my car, repairs and service, is Always treated with courtesy. There is a consistency of repair service agents that handle the check in. The data on my car, repairs and service, is available and serves as a history for service updates. More

by HROD48 Verified Customer Verified Customer

Report | Print

Great people and great service . Always a great place to visit especially on a Saturday when they cook out for their employees and customers. Wouldn’t go anywhere else visit especially on a Saturday when they cook out for their employees and customers. Wouldn’t go anywhere else More

by sgaines99 Verified Customer Verified Customer

Report | Print

Had 1:20 appt for oil change and tire rotation. At 2:30 they still hadn’t even started. Complained to service advisor and his reply: “ Well they get busy back there” My reply, “ so do I that’s why I made they still hadn’t even started. Complained to service advisor and his reply: “ Well they get busy back there” My reply, “ so do I that’s why I made appt”! Long story short, he comes back a few min and says they’re taking it back now and it will take an hour and a half. Then, about 15 minutes later he says they will be done in a few minutes, and no charge. About 20 minutes he says truck is done, hands me keys, no paperwork, no explanation what was done.. WTH? I didn’t come in for a free oil change, I came in for service and rotation. So, after 2 hours there, I leave not knowing what they did and didn’t do . I know the tires weren’t rotated, the sticker wasn’t changed, the electronic oil change percent meter wasn’t reset, and no explanation of service . How could they be any less professional? Rated a 1 star because 0 stars not an option. More

Report | Print

Smooth service Good enjoyable experience. Service provider Frank Johnson was outstanding, professional and friendly. I highly recommend this dealers service dept. T Good enjoyable experience. Service provider Frank Johnson was outstanding, professional and friendly. I highly recommend this dealers service dept. They got me in and out quickly. More

by AIRBRUSHING Verified Customer Verified Customer

Report | Print

Got the run around and lied too. Someone needs to completely change your management!!! Your sales people are crooked and the sales mgr should be replaced by one with a Little integrit Someone needs to completely change your management!!! Your sales people are crooked and the sales mgr should be replaced by one with a Little integrity! More

by Donesmith1 Verified Customer Verified Customer

Report | Print

Very happy with the service Frank was my service manager he had me in and out in no time everyone was very helpful and polite have used this dealership for 8 years always been happy with the service he had me in and out in no time everyone was very helpful and polite have used this dealership for 8 years always been happy with the service More

Report | Print

Service on ford raptor Super happy with affordable oil change, and service center wanted me happy,and completely satisfied. I will certainly go there for every service or wh Super happy with affordable oil change, and service center wanted me happy,and completely satisfied. I will certainly go there for every service or whatever I need for my truck More

Report | Print

Great experience Took my car for an oil change even though they didn't have an appt slot & I got my car back in 1.5 hours Took my car for an oil change even though they didn't have an appt slot & I got my car back in 1.5 hours More

by NUTTERBUTTERS892 Verified Customer Verified Customer

Report | Print