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Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 14

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.7
263 Reviews

Industry Experience

14 yrs, 8 mos

4.7

263 Reviews

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263 Reviews of Frank Kern

November 20, 2023

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Employee Rating

Great on the diagnostic but I've been waiting 3 weeks for the actual repair. More

by CMCARPENTERFR
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Recommend Dealer
Yes
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Nov 25, 2023

Scranton GMC of Vernon responded

Good Morning, I believe that someone from the service department has already reached out to you regarding the repair, but if that is not the case, or if you need additional assistance, please reply back to this review so we can get you the help you need. Thanks and have a great day!

November 19, 2023

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Employee Rating

Quick, easy, straightforward, and no surprises. Love the free wash. Staff are always friendly and professional. More

by carl.boyer.biz
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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November 19, 2023

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They were very professional, polite and efficient. We were very happy with going here. Thanks More

by PEGNBOBL
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Recommend Dealer
Yes
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November 08, 2023

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Had an appointment and had to wait 45 minutes before my truck was brought in the shop. Then another hour for the service to be complete. This was for a routine oil change. More

by Christopher.wells
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joey Bush, Beverly Rhoads

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Nov 10, 2023

Scranton GMC of Vernon responded

We're sorry to hear that you experienced such a long wait during your recent visit. Are there are any specifics you feel we should know? We definitely don't want to make anyone think we don't care or that we aren't respectful of their time. If you do have any additional feedback or thoughts on how we can improve, please reply to this review so we can connect you with someone to discuss further. Thank you for your time and have a great evening.

November 06, 2023

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Always seems to be plenty of people to help you out when you stop by with a question or a problem More

by DANNANB2
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Recommend Dealer
Yes
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November 05, 2023

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Was able to get an appointment quickly. Car was ready when promised. Staff were friendly. More

by sarahszczebak
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Service Time
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Recommend Dealer
Yes
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September 18, 2023

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Didn’t have to wait long for service and staff always friendly and accommodating. Have bought last 4 cars from Scranton and service has always been 5 stars! More

by SYLONS507
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Gerson Alfaro, Jeff Borovicka, Ashley Corey, Beverly Rhoads

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September 13, 2023

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Very nice and helpful Dan in sales was extremely helpful and nice even after the sale More

by cfurnari
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Recommend Dealer
Yes

Other Employees Tagged: Dan McCann

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September 01, 2023

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Very professional, and I'm happy with the service, also love that they wash your car More

by mbdinof
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey

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August 30, 2023

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Employee Rating

I was very pleased with the service. Frank explained what the problem was and how to prevent it going forward. Everyone there was courteous and friendly. More

by dfarq123
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2023

dfarq123 responded

Thank you for proving excellent customer service

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