Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern | Page 28

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
298 Reviews

Industry Experience

15 yrs, 3 mos

4.7

298 Reviews

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298 Reviews of Frank Kern

December 09, 2022

Dealership Rating
Employee Rating

All my inquiries were answered and the car was professionally serviced as promised. Everyone was professional and on point. For the first time when the car was returned to me, the driver’s se More

by BASIAURBANEK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thank You Jim for coming to my work place and picking and returning my car. Without you, I would not be able to get my car serviced.

December 08, 2022

Dealership Rating
Employee Rating

Knowledgeable personnel, efficient service, was kept informed of the each step, contacted a ride service for me, called the next day to inform me all repairs were completed and vehicle was ready to pick More

by Deannakorner
Service Price Transparency
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Recommend Dealer
Yes

December 07, 2022

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Very Happy with their service! It's always great. Everyone is friendly and they are flexible with my schedule. More

by adgagne
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Mangene, Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

December 05, 2022

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Guy at the front desk was great. Excellent service, polite and friendly . Truck was brought in quickly and returned. More

by richhoward7
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Recommend Dealer
Yes

December 04, 2022

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Very thorough. Was courteous and able answer all my questions. Very professional. Explained the extra service necessary that day. More

by Rdusza01
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Recommend Dealer
Yes

December 03, 2022

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Customer service was excellent. Service team was professional and clean. Overall a very good experience More

by GUY.OUELLETTE
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

December 01, 2022

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Like that they take time hear you out and very prompted in doing there job. Your not sitting waiting all day and if it will take long they have a shuttle vehicle to pick you up or drop you off More

by Jaz625
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Butler, Ashley Corey, Beverly Rhoads

November 29, 2022

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They never told me that there was another problem with my airbags my light still on. I took a day off work and I thought it was going to fix that problem I would pay them for More

by Cstevenson543
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Recommend Dealer
No

Other Employees Tagged: Ashley Corey

Dec 01, 2022

Scranton GMC of Vernon responded

Mr. Stevenson, I am so sorry about the miscommunication regarding your vehicle's airbags. Have you spoken with anyone regarding this additional issue with them? We definitely don't want to take any chances when it comes to such a critical safety component. If you have not already spoken to someone, I would be happy to have someone reach out to you. Or if you prefer, please give us a call at 860-872-9145 at your convenience and ask to speak with Mike Conlon, who is our service department director. Thank you for taking the time to provide your feedback, we appreciate it. Have a great day!

Dec 01, 2022

Cstevenson543 responded

No I haven’t spoke to anybody from the Cadillac dealership yet about my airbag problem

November 25, 2022

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Scranton Motors is has high levels of quality and service. They always follow through with their word. More

by mcgregor
Service Price Transparency
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Recommend Dealer
Yes

November 20, 2022

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Employee Rating

Extremely courteous and friendly and they had my truck fixed asap. I’m extremely happy with the service More

by m.jenco
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg , Evan Blanchette, Jeff Borovicka, Shawn Butler, Ashley Corey, Joe Malenfant, Beverly Rhoads, Meghan Scranton

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