Frank Luciano
Frank Luciano at Fair Oaks Ford

Frank Luciano | Page 2

Service Advisor

Fair Oaks Ford

2055 W Ogden Ave
Naperville, IL 60540

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5.0
19 Reviews
5.0

19 Reviews

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19 Reviews of Frank Luciano

March 10, 2023

Dealership Rating
Employee Rating

Service was great. Very welcoming and professional. Not many dealers can measure up to Fair Oaks Ford. Mark S. in service as well as the rest of the team, make you feel More

by FJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2023

Fair Oaks Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 04, 2023

Dealership Rating
Employee Rating

Frank Luciano was friendly and very helpful with many of our visits and services through the years. . More

by rpseudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2023

Fair Oaks Ford responded

Hi, we are happy we could make your experience a positive one! Safe travels!

March 02, 2023

Dealership Rating
Employee Rating

Fair Oaks Ford is my number one place to go too! Serafin Castelan has been an awesome salesperson and was up fron and honest when purchasing my new Ford Edge. John Mazurek in service has always been More

by suzyq5858
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2023

Fair Oaks Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 24, 2023

Dealership Rating
Employee Rating

Frank was very thorough and helpful. .Speedy service and done right. Would recommend Fair Oaks Ford More

by jimcentury
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Gallagher

Feb 28, 2023

Fair Oaks Ford responded

We are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

February 23, 2023

Dealership Rating
Employee Rating

They take great care in the service department! !!! Very friendly and they remember your name. They explain everything and easy to work with! More

by Meto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2023

Fair Oaks Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 02, 2023

Dealership Rating
Employee Rating

I had the very best experience this week. Frank was so professional and helpful - they drove me home after learning about unexpected repairs and then delivered my car when it was done!! More

by Alzucco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The young man who drove me home was excellent

Feb 05, 2023

Fair Oaks Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fair Oaks Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 23, 2023

Dealership Rating
Employee Rating

I have always had a great experience at Fair Oaks. I started going there for service with my previous Ford even though I had not purchased it at their location. When I was set to buy a new car, I wen More

by esdinse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Fair Oaks Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 10, 2022

Dealership Rating
Employee Rating

Pam Hammersmith makes sure you're taken care when you walk through the door. Very modern place and friendly atmosphere. I referred some of my relatives here to purchase their new vehicles like I have. More

by anniedavis337
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Krajnovich, Pam Hammersmith, Jimmy Samhan , Ken Gohmann

Mar 11, 2022

Fair Oaks Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 03, 2021

Dealership Rating
Employee Rating

Always looking out and taking care of their customers. Being buying cars here for a few years now and they have never disappointed me. Awesome jobs guys. More

by Tcrafton7608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Talley , Mohammed Alghabban, Serafin Castelan, Sean Farmer

Jan 05, 2021

Fair Oaks Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Fair Oaks Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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