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Frank Marsala

Overview Reviews (185)

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Frank Marsala

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Frank Marsala | Page 2

New cars sales mananger

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.3

185 Reviews

Overview Reviews (185)

4.3

185 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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185 Reviews of Frank Marsala

February 04, 2024

Dealership Rating

Employee Rating

Very friendly but it did take a bit longer than expected, about 1 hour longer but the staff was very friendly. about 1 hour longer but the staff was very friendly. More

by JedMom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nathan Behrent

Helpful 0

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Mar 02, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and patience during your visit to Lexus of Pembroke Pines. Our team always aims for efficiency, so we're sorry if things took a bit longer than expected this time around! Thanks for taking the time to share your experience with us!

January 29, 2024

Dealership Rating

Employee Rating

You can easily tell Tom is a professional. Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up for Tom and the finance department.... More

by BMA1972

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Abrahams

Helpful 0

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Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Tom and our finance department were able to accommodate your needs at Lexus of Pembroke Pines. Thanks for the thumbs up, we appreciate it!

January 29, 2024

Dealership Rating

Employee Rating

Aaron was friendly, personable, and very helpful in getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! More

by negretja

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov

Helpful 0

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Jan 29, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Aaron was able to assist you in getting your new car at Lexus of Pembroke Pines! Thanks for the positive feedback!

January 27, 2024

Dealership Rating

Employee Rating

I can’t say enough about Lexus of Pembrokes Pines. This is my 4th Lexus from them it has been an amazing experience. Dealing with Tom Abrahams and Frank Marsala was a pleasure to work with to make my This is my 4th Lexus from them it has been an amazing experience. Dealing with Tom Abrahams and Frank Marsala was a pleasure to work with to make my deal pleasure. More

by ROBERT5809

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Abrahams

Helpful 0

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Jan 29, 2024 -

Lexus of Pembroke Pines responded

Robert, we're delighted to know that you've had multiple positive experiences with us at Lexus of Pembroke Pines. Thanks for your continued support and kind words about Tom and Frank! Enjoy your new Lexus!

January 24, 2024

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Employee Rating

It’s so easy to purchase a vehicle salesman was very understanding of what I wanted in a vehicle understanding of what I wanted in a vehicle More

by ROBERT5809

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Abrahams

Helpful 0

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Jan 24, 2024 -

Lexus of Pembroke Pines responded

We're happy to hear working with our team was a breeze, Robert! We appreciate your business and hope to see you again at Lexus of Pembroke Pines. Enjoy the new ride!

January 18, 2024

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Employee Rating

Undoubtedly the best place to buy a car. The energy is great and everyone is willing to help. The energy is great and everyone is willing to help. More

by RHECTOR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ronald Hector

Helpful 0

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Jan 18, 2024 -

Lexus of Pembroke Pines responded

Thank you so much for leaving Lexus of Pembroke Pines a five-star review! We appreciate your trust in our team to always find you the perfect new ride. Until next time!

January 07, 2024

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Employee Rating

Terrible. Financing was unclear, an unmitigated mess. No clear answers, changing 'goal posts', still no answer, way more in insurance, a shell game. No one Financing was unclear, an unmitigated mess. No clear answers, changing 'goal posts', still no answer, way more in insurance, a shell game. No one calls back and just keeps dragging it out. Time to go to social media to share frustration and disgust. Reading the comments of what others write is disconcerting. Credibility of Pembroke Pines near zero. Will not go near Pembroke Pines Lexus again. Won't buy another Lexus, too many other options/cars/sellers with some integrity. More

by steven.stulbaum

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Andre Armani, Rohan Alexander, Darren Lusane , Steve P.

Helpful 0

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Jan 09, 2024 -

Lexus of Pembroke Pines responded

Steven, I'm sorry to hear about your experience with our team. It's clear that we fell short in providing you with the straightforward communication and efficient service you deserve. We would appreciate an opportunity to discuss this further and see what we can do to make this right - please reach out to me directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 05, 2024

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Employee Rating

Terrible experience, I expected better going to a dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers dealership. Customer service was the lowest yet. Would not wish my experience on anyone. More than one person was disrespectful and mean. The workers need training. I could have done a better job in all the positions I’ve encountered with little to no experience. More

by Nickeisha Bailey-Sullivan

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: John Wirshing, Michael Hidalgo, Dulce Perez , Darrell, the worst person I’ve met, very rude

Helpful 0

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Jan 07, 2024 -

Lexus of Pembroke Pines responded

Nickeisha, I'm sorry to hear about your experience. We strive for the highest level of customer service and it's clear we fell short during your visit. Your feedback is valuable as it helps us improve our services. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 23, 2023

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Employee Rating

Awful experiences and they wasted my time and just want money and I never received my money back! money and I never received my money back! More

by Dominus

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Fred Carey, Kazi Sofian, Yomar Contreras, Adeel Sadiq, Frank Hidalgo-Gato

Helpful 0

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Dec 27, 2023 -

Lexus of Pembroke Pines responded

I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider getting in touch? Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 21, 2023

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Employee Rating

Amazing lease experience! Fred Carey is the best salesman! He cares about his customers and is loyal to them. I know cause he has been giving me best lease prices for past 10 Fred Carey is the best salesman! He cares about his customers and is loyal to them. I know cause he has been giving me best lease prices for past 10 years! Won’t shop anywhere else! More

by BeachMemi

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Fred Carey

Helpful 0

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Dec 22, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you've had an amazing leasing experience with Fred here at Lexus of Pembroke Pines! It's great to see such loyalty, and we appreciate your continued support over the years. Here's to many more successful leases in the future!

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