Frank Marsala

While Mo Alkabouni was a very helpful salesperson and did everything het could do to assist me with ordering and delivering my 15th LEXUS SUV purchase in a row, the sales manager (FRANK MARSALA) was the rude everything het could do to assist me with ordering and delivering my 15th LEXUS SUV purchase in a row, the sales manager (FRANK MARSALA) was the rudest, most unprofessional person I have ever encountered in a business transaction. When I asked for details on additional fees I was being charged, FRANK MARSALA let me know (in a very terse and humiliating tone) that he could charge me any additional fees he wanted to because he had 1200 other buyers that would buy the vehicle I had placed a special order for. Then came the bad part...FRANK MARSALA actually hung up the phone on me. The only reason I didn't walk away from this purchase is that I would not have had the opportunity to write this review. More

by SGROOVER Verified Customer Verified Customer

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Product specialist Thomas Abrahams was a class act and made buying a new car a entertaining experience. Felt like we had known each other there for years! Finance Manager Hotniel Crespo got us signed up made buying a new car a entertaining experience. Felt like we had known each other there for years! Finance Manager Hotniel Crespo got us signed up and out of there in record time. Sales Manger Frank Marsala was incredible on the phone and in person! We have been to two other Lexus stores and we now have a home. Thank you gentlemen and keep up the great work! More

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I have been going tp this dealer for 20 years. Their proffesionalisum os excellent. Friendly staff. Their proffesionalisum os excellent. Friendly staff. More

by jparedes1116 Verified Customer Verified Customer

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Been going to Lexus of Pembroke Pines for years NOW. My family bought most all of our Lexus vehicles from the dealership. Always great customer service thru the years. I don't mind the drive from my hou My family bought most all of our Lexus vehicles from the dealership. Always great customer service thru the years. I don't mind the drive from my house to the dealership! Always will be buying my Lexus vehicles from them. More

by RAFFIFFI47 Verified Customer Verified Customer

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The person who helped me was very professional and polite. He has a million stars. polite. He has a million stars. More

by luisacardenas7777 Verified Customer Verified Customer

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Frank Marsala was very arrogant, aggressive, rude, and unprofessional. When I called to discuss an issue, I was honestly shocked by his behavior as a sales manager. Frank was very arrogant, would just tal unprofessional. When I called to discuss an issue, I was honestly shocked by his behavior as a sales manager. Frank was very arrogant, would just talk over me, and didn't want to listen to what I had to say. I buy new cars at least every 3 years and I've never had a experience like this before. Don't take my word for it and look at the reviews on Google and Yelp and see how many reviews have the words, rude, unprofessional, arrogant, and aggressive. More

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VERY PROFESSIONAL, FAST SERVICE, EXCELLENT ATTENTION. WHERE I ALWAYS FEEL COMFORTABLE. THANKS TO THE WHOLE TEAM WHERE I ALWAYS FEEL COMFORTABLE. THANKS TO THE WHOLE TEAM More

by alinaorozco Verified Customer Verified Customer

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I have had an exceptional experience working with Yomar at Lexus of Pembroke Pines while trying to get my new Lexus GX500. From the very first interaction, Yomar was incredibly attentive, professional, and at Lexus of Pembroke Pines while trying to get my new Lexus GX500. From the very first interaction, Yomar was incredibly attentive, professional, and genuinely dedicated to ensuring I got exactly what I was looking for. He went above and beyond to explain all the details about the GX500 and has worked tirelessly to secure the best deal for me. What has really stood out has been their transparency and communication throughout the entire process. They have kept me updated on every step, answered all of my questions with patience, and made sure I felt comfortable and informed at all times. It’s clear that Yomar has a true passion for helping customers and making sure they drive away happy. Thanks to their efforts, I am confident that I will soon be driving my new car, and I couldn’t be more appreciative of the time and energy he has invested in making it happen. Highly recommend working with Yomar if you’re looking for a smooth, hassle-free car-buying experience! Thank you again, Yomar. More

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The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there. everyone just seems so polite it is a pleasure to go there. More

by JFRASER007 Verified Customer Verified Customer

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Absolutely the best place to buy a car. From the managers to the sales associates, they are all very professional and a pleasure to do business with. It’s my 6 th car I think. I lost coun From the managers to the sales associates, they are all very professional and a pleasure to do business with. It’s my 6 th car I think. I lost count! ❤️❤️❤️ More

by JMARSALA1 Verified Customer Verified Customer

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