Frank Perez | Page 11

In and out in less than 25 minutes! Scheduled my oil change appointment on line, drove up, went right in, oil was changed and I was out of the door in less than 25 minutes. Folks were gr Scheduled my oil change appointment on line, drove up, went right in, oil was changed and I was out of the door in less than 25 minutes. Folks were great, especially Frank. More

by ScatPackOwner Verified Customer Verified Customer

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Dodge Service is good staff is friendly but the wait is Entirely too long coffee is ok but needs to upgrade with donuts. or some type of snack to go with Service is good staff is friendly but the wait is Entirely too long coffee is ok but needs to upgrade with donuts. or some type of snack to go with coffee More

by jamarwilliams75 Verified Customer Verified Customer

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Customer Frank's professionalism made my service experience quite pleasurable. He was friendly, courteous and knowledgeable. In addition he was helpful in me g Frank's professionalism made my service experience quite pleasurable. He was friendly, courteous and knowledgeable. In addition he was helpful in me getting the best coupon offer relative to the service I was there for. More

by pbryan50 Verified Customer Verified Customer

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Survey/review Frank was very friendly and informative. Service was done at a reasonable amount of time. Follow up calls from dealership are helpful as well in the Frank was very friendly and informative. Service was done at a reasonable amount of time. Follow up calls from dealership are helpful as well in the event one forgets when they should come in for a specific service More

by NICOLEFELIX80 Verified Customer Verified Customer

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Exceptional Service The team did an amazing job identifying the issues with my car, and communicating in great detail the steps needed to repair it. Although the repair w The team did an amazing job identifying the issues with my car, and communicating in great detail the steps needed to repair it. Although the repair went a day longer than expected Frank did everything in his power to alleviate the situation. More

by Os Verified Customer Verified Customer

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tentative great...all of my concerns were addressed. I would have preferred a loaner for the day, but I managed. I will use them again for service but with a lo great...all of my concerns were addressed. I would have preferred a loaner for the day, but I managed. I will use them again for service but with a loaner. More

by summersallday Verified Customer Verified Customer

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This review is to update my previous review While I was initially unhappy with my dealings with one specific employee of this dealership I was contacted by Ms. Kathy Finn today and she cleared u While I was initially unhappy with my dealings with one specific employee of this dealership I was contacted by Ms. Kathy Finn today and she cleared up some of the confusion that was not previously explained to me in the past. Due to her very professional and prompt resolution I must say that I now see my entire experience in a different light, Though I am still unhappy with the lack of clear explanation by the gentleman with whom I originally signed the contract my overall experience with the salesman (Steven Davis) the service department and most importantly Ms. Finn has really shown me that Chrysler Jeep Dodge Ram cares about the happiness of it's customers. What I did not mention in my initial review was the the service department was top notch and very professional. More

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Fixed my sunroof They did a real good job. Quick and fast and excellent work! No complain what’s so ever. I recommend their place to anyone that’s trying to buy a car They did a real good job. Quick and fast and excellent work! No complain what’s so ever. I recommend their place to anyone that’s trying to buy a car or get their car fixed. More

by harlemempire26 Verified Customer Verified Customer

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Wonderful and friendly I was greeted the moment I drove on the lot and treated like I was a long lost friend they were thrilled to see return. Next Vinny greeted me inside. I was greeted the moment I drove on the lot and treated like I was a long lost friend they were thrilled to see return. Next Vinny greeted me inside. He answered all my questions about my new car even the stupid ones like how do I open the hood with cheerfulness and patience. Then I went up to the waiting room and enjoyed a nice cup of coffee. Everything was clean and bright. After a short wait, Frank replace the part. Then Vinny called me over the speaker with his cheer voice and I got my car back. He held the door for me as I got in to leave and let me know he was here to help me with anything I need for my new car. I was in at 9 and out by 12. Wonderful Service Dept.!!!!! More

by mjohn59 Verified Customer Verified Customer

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Excellent & efficient service The Service Dept was very efficient & responsive to the customer once the check-in processed commenced. The service provided a timely update on the st The Service Dept was very efficient & responsive to the customer once the check-in processed commenced. The service provided a timely update on the status of the vehicle. Although I had an appointment but due to the volume of cars, had to wait nearly a half hour to check-in the vehicle. More

by regginaldjordan Verified Customer Verified Customer

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