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Frank Perez
Refer Me
671 Reviews
671 Reviews
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671 Reviews of Frank Perez
March 29, 2019
Left me without any updstes At first I was highly impressed. I had a number I could message that would message me back, I got a video from the technichian, very good communicatio At first I was highly impressed. I had a number I could message that would message me back, I got a video from the technichian, very good communication. The problem is, the technichian left the company and my car just sat there without any work being done, and without anyone notifying me so the 3 days my car was there, it was literally just sitting there. I wish someone would have reached out. When I reached out to them, I was told the technichian was off that day. Someone called me back HOURS later and were clearly reading from the computer without knowing anything about what was happening with my car. They said they'd have the work done in 1 hour. I got there 1 hour later and still had to wait 40 minutes for them to finish. Then they skipped the car wash to get it to me since they ran out of time. All.of this, despite the fact that they had my care over 3 days!!!!! I will never be back. When I was explaining my frustrations to the last person, all I got was ok here are your keys. More
by MrsB
Verified CustomerOther Employees Tagged: Alex Ruiz , Jared Dille
Helpful 
March 28, 2019
Problem Perez Frank Perez solved every issue with knowledge and a smile. Made sure I got a Uber back too! It doesn't get much better than that! Frank Perez solved every issue with knowledge and a smile. Made sure I got a Uber back too! It doesn't get much better than that! More
by The Posh Life Carlsbad
March 26, 2019
Oil change Everytime I go in for a oil change they make it quick and simple. The oil package is worth it and a reason I keep driving my Honda. Everytime I go in for a oil change they make it quick and simple. The oil package is worth it and a reason I keep driving my Honda. More
by metaforrest
Other Employees Tagged: Rick Johnson
March 26, 2019
Excellent Service Friendly, helpful and timely service! We always have a good experience at KGHR! That’s why we buy Honda and will continue to do so! Friendly, helpful and timely service! We always have a good experience at KGHR! That’s why we buy Honda and will continue to do so! More
by DIONEH
March 24, 2019
Frank at service counter Frank Saved a customer- my last two visits were brutal- this was the last chance and Frank saved it-I’ll be back.thank you very much ! Frank Saved a customer- my last two visits were brutal- this was the last chance and Frank saved it-I’ll be back.thank you very much ! More
by tatkinson0
March 24, 2019
Always Great Service I've always had a good experience here, my car is always done faster than expected and runs like a champ after getting serviced here. I've always had a good experience here, my car is always done faster than expected and runs like a champ after getting serviced here. More
by kalihansen15
March 22, 2019
Great experience We came in with headlights that needed to be looked at. I’m embarrassed to say all they needed was fresh lightbulbs. Haha! But part way through the ex We came in with headlights that needed to be looked at. I’m embarrassed to say all they needed was fresh lightbulbs. Haha! But part way through the experience, my husband remembered a bracket on the battery that needed to be fixed. I texted Frank, and he made sure it got fixed. He did a great job keeping me updated and the car was done quickly the same day. As always, I wish the price was less, but we were happy with our service and will be back! More
by KatyH
March 22, 2019
Efficient Everything was done quickly and efficiently. I was greeted and informed what needed to be done with car. I didnt need to wait long and i enjoyed a nic Everything was done quickly and efficiently. I was greeted and informed what needed to be done with car. I didnt need to wait long and i enjoyed a nice cup of coffee while i waited More
by JPALMERGNOTTA
March 16, 2019
Professional, polite, honest. I brought my Civic in for regular scheduled maintenance at 31k. Right from the beginning the maintenance team was kind and efficient. When my oil chan I brought my Civic in for regular scheduled maintenance at 31k. Right from the beginning the maintenance team was kind and efficient. When my oil change was almost complete, they let me know I have a minor oil leak but they didn’t have the appropriate technician on the floor to find out where the problem was coming from. The technician told me to bring it back within the next 5k miles because my warranty expires at 36k. This is truly impressed me because they could have kept quiet about the minor leak until my next oil change, and because my vehicle takes full synthetic oil, it would have been well past 36k before my next visit. They could have taken the opportunity to make easy money by waiting until my warranty was up. In today’s world, an honest mechanic can be tough to find. I’m truly grateful. Because of this incident, Honda has won me over. Thank you More
by KARIBERRIE2004
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