Frank Sorensen | Page 2

The manager got back to me to let me know my repair (a new engine on a two month brand new 2026 equinox) was done. I got no information on the reports I requested which I describe below. My car has been new engine on a two month brand new 2026 equinox) was done. I got no information on the reports I requested which I describe below. My car has been with them since 1/9/ and it is ready to be picked up tomorrow. For this inconvenience, they said that they would comp my January payment. That is it! Totally unacceptable and I deeply regret leasing 4 vehicles from this dealership. Stay away. As soon as you sign, they will abandon you and defer all the issues elsewhere. I reached out to the manager of Chevrolet on 1/17 and, as of this posting on 1/22, have not received a response. I am requesting the initial report explaining why Chevy Malouf deemed my 2026 Equinox sellable when it now requires a full engine replacement after only a month and a half. The vehicle was also brought in for service less than a week after I received it, and I am requesting the invoice/report detailing what was diagnosed and what repairs were made at that time. After that visit, the check engine light was turned off but came back on two days later. This raises concerns about whether proper testing was conducted or if the light was simply reset without addressing the underlying issue. I plan to add all related documentation to my pending case with General Motors (GM) as well as with Consumer Affairs. I still have several unanswered questions: Am I responsible for my monthly payment if I did not have possession of the vehicle for much of January? Wasn’t my lease calculated based on a brand-new vehicle with its original engine? Now that the vehicle requires a major repair, shouldn’t the lease be reassessed, as the value is no longer the same? Why was I never offered the option to exit this lease and start a new one with a different new vehicle? I initially asked about this when the check engine light first came on and was told, “I don’t know how you’re going to do that.” Today, Chris, the service manager, contacted me to let me know the new engine has arrived and repairs will begin. He has always been great to deal with. I am simply frustrated that I am having to deal with major service issues so early in my lease. There are still ongoing issues with this vehicle. I have had it for only two months, and this brand-new 2026 vehicle now requires a complete engine replacement. It is unbelievable that General Motors is choosing to replace the engine in a two-month-old car rather than doing the right thing and providing me with a completely new vehicle. I have completely lost trust in this vehicle. This has been, without question, the worst experience I have ever had purchasing anything—let alone something as significant and expensive as a vehicle. Due to the severity of this situation, I have opened a formal case with General Motors and filed a report with Consumer Affairs. It appears that the dealership is simply following General Motors’ direction rather than taking ownership of the situation and advocating for the customer, despite being the entity that sold me the vehicle. This lack of accountability and customer support has only added to my frustration. I’m following up regarding ongoing issues with my leased vehicle, which I received on October 25. Since then, the check engine light has come on three separate times. While I appreciate that your team agreed to meet me at my home to swap out the current vehicle, I was later informed that there is no way for me to receive a different vehicle. This has left me feeling stuck with a car I no longer trust. I believe the right and fair resolution would be to replace this vehicle entirely or offer a comparable alternative to make up for the inconvenience and repeated issues I’ve experienced. Again, this is my 4th vehicle with them, so I have been loyal. More

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We had to trade in the car we purchased from them 4 months ago because of some problems of the car. They have been very supportive with the new car’s process. Thank you months ago because of some problems of the car. They have been very supportive with the new car’s process. Thank you More

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I recently leased my second Equinox with Malouf Chevy and could not be more pleased. Everyone I came in contact with at the dealership was friendly and professional, from the GM, Frank Sorensen, to the Finan could not be more pleased. Everyone I came in contact with at the dealership was friendly and professional, from the GM, Frank Sorensen, to the Finance Manager, Kevin Szelag, to most importantly, the sales professional, Jordan Sansgaard. They are a great team! I felt no pressure and was treated with the utmost respect. I highly recommend Malouf Chevy. More

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John A Marfoglio III is an excellent salesman to work with. he followed up on every promise and I am extremely happy with the overall service at Malouf. with. he followed up on every promise and I am extremely happy with the overall service at Malouf. More

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It's been 16 years since I bought my last car, so I was waiting until I found a dealership I could trust and build a relationship with since I was leaning towards leasing this time and my husband will be i waiting until I found a dealership I could trust and build a relationship with since I was leaning towards leasing this time and my husband will be in the market soon. I'm glad we were recommended by a friend to work with Malouf. Everyone made me feel like I joined the family and Yardin was great to work with on such a big decision. More

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Just got my new 2025 Chevy Equinox - loving it. John and Frank were so accommodating, kind, and helpful! Both were very considerate of my time and made the process as quick and smooth as possible. John and Frank were so accommodating, kind, and helpful! Both were very considerate of my time and made the process as quick and smooth as possible. Definitely recommend. More

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Everyone was polite , professional and knowledgable. I love my new Chevy 2500. It is going to take me a little bit to get used to the features. Mike did a great job explaining them to me, I would defian I love my new Chevy 2500. It is going to take me a little bit to get used to the features. Mike did a great job explaining them to me, I would defiantly recommend them The sales manager Frank and the rest of the staff were also excellent. More

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My first encounter with this dealership became habit forming. I purchased three corvettes and a trailblazer. Gene Ponte and Frank manager and Chris in service are all great. Highly recommend this place forming. I purchased three corvettes and a trailblazer. Gene Ponte and Frank manager and Chris in service are all great. Highly recommend this place for your next purchase. More

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Had a very smooth and wonderful experience at Malouf Chevrolet. People are very friendly, professional and helpful. My sincere thanks to the Manager Frank and the sales professional John M! Chevrolet. People are very friendly, professional and helpful. My sincere thanks to the Manager Frank and the sales professional John M! More

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Always a great experience working with Gene Ponti. He always goes above and what you would ever expect from a Sales Person. Gene and Sales Manager Frank Sorensen are truly concerned about working with He always goes above and what you would ever expect from a Sales Person. Gene and Sales Manager Frank Sorensen are truly concerned about working with their customers to help them get exactly what they are looking for. I trust them to give the best possible deal and make you feel good about doing business with Malouf Chevrolet. For example, Gene spent much time,effort, searching to help me find a late model Camaro ZL1. It took a lot of work, but he never gave up. He managed to put me into the perfect car! VERY HAPPY! VERY THANKFUL! More

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