Frank Trotta | Page 2

Great dealership with great service and knowledgeable technicians. Highly recommended to anyone looking for service or to purchase a bmw. technicians. Highly recommended to anyone looking for service or to purchase a bmw. More

by elmatatan212 Verified Customer Verified Customer

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This has been the worst experience among many. I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me bac I wasted so much time, effort and aggravation. Your service team made a very significant mistake in claiming my wheels were not original, sent me back to Bayside, where I purchased the car, to be told they are in fact original and was sent back to Rallye yet again. This is not the first time experiencing mishaps with Rallye. During a previous visit the wheel was painted the wrong color and returned without BMW badge. On another visit with a different advisor, I was blatantly lied to stating the wheels were sent out for repair and a few days later they called asking for the wheel lock key because they couldn’t remove the wheels so they were never actually sent out. On a separate visit for tire rotation and alignment, my car was returned with the check engine light on, something that should have been addressed before pickup as I then had to leave it and return another day. Another waste of time. I expect attention to detail and high level service after having spent $85k+ on my vehicle. I asked multiple times to Frank, Brett and others for the team to verify their claim that my wheels are not original and I was brushed off and directed back to Bayside. I understand humans make mistakes but for not one person on the team to look further into it and redirect me outside shows a lack of leadership and expertise. This completely instilled distrust in your team and I would never trust any advice from your mechanics or advisors about my car. It made me question the integrity of the dealer where I purchased the car as Rallye insinuated I was sold aftermarket parts labeled as originals and has impacted my view on the BMW brand as a whole. I wasted countless hours of my time going back and forth to your service center to resolve this and still did not get the resolution I deserved. If a man would have been in my same situation he would not have been tossed back and forth to prove what was just. I spent four hours waiting for the wheels only to be looked at on one of the many visits at Rallye after Bayside already proved they were original. I sat and spoke with Chris Blanco on multiple occasions and left feeling very dissatisfied and frustrated instead of valued and supported. Kal, the service manager at Bayside (now Manhasset), handled the situation with much more grace and patience and made sure to research the part numbers and check the facts before jumping to conclusions and attended me quickly and swiftly. Despite the lack of expertise and service at your center, I do have to commend Tracy and the front desk staff including Jessica, Samantha, Julia and Alexandra, for noticing something was wrong and trying to help as far as possible even though there was nothing they could do. They showed genuine care. I am beyond frustrated and upset with my experience at Rallye and wouldn’t return after the poor level of service I received. More

by valentinaferrer Verified Customer Verified Customer

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Great service and Frank was very respectful Frank was respectful and courteous and survive was great everything was done on time and my auto was ready to be picked up clean and done respectful and courteous and survive was great everything was done on time and my auto was ready to be picked up clean and done More

by angela.beheshti Verified Customer Verified Customer

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Great location and service center. An easy in and out for your car service. And love the video they send while your car is being serviced An easy in and out for your car service. And love the video they send while your car is being serviced More

by Snapindrgn Verified Customer Verified Customer

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Good service: timely or intuitive. I Will continue working with Rallye for the near future. I Will continue working with Rallye for the near future. More

by kalpenshah1974 Verified Customer Verified Customer

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Great Service department from time of drop off until vehicle completion. Great communication throughout the entire process. I highly recommend Rallye BMW to everyone. vehicle completion. Great communication throughout the entire process. I highly recommend Rallye BMW to everyone. More

by markl311 Verified Customer Verified Customer

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Service was done promptly and and well and I was kept informed of the service . informed of the service . More

by Norman.Schiller Verified Customer Verified Customer

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Frank T was very attentive and went above and beyond regarding servicing my vehicle. Highly pleased regarding servicing my vehicle. Highly pleased More

by JEFFREYHAMILTON04 Verified Customer Verified Customer

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The service was great. The pricing was fair. I was very happy with the outcome. The pricing was fair. I was very happy with the outcome. More

by ARNONKLEIN Verified Customer Verified Customer

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Very professional I don't wait to long for fixed recall my car And also they change oil I'm my car to my car And also they change oil I'm my car to More

by hpburek Verified Customer Verified Customer

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