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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
386 Reviews
4.1

386 Reviews

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386 Reviews of Frany Zepeda

February 26, 2026

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Employee Rating

Mrs. Ada is wonderful! Miss .GET YOU IN AND OUT ! A lovely lady that keeps it straight forward and tells you advice that’s in your best interest. A great sales woman ! More

by Ah979554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Rosie Hernandez

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Mar 01, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

February 20, 2026

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Employee Rating

Terrible service. Brought my truck in for transmission issues. I was told that it was the battery. I had the battery replaced. The same issue occurred on the same day More

by Kevinbellard5156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 26, 2026

Group 1 Buick GMC South responded

Thank you for bringing this to our attention, Kevin. I’m very sorry to hear about your experience and the frustration caused by the issue returning after your visit. That’s certainly not the level of service we strive to provide. We would really appreciate the opportunity to review what happened, recheck your vehicle, and make this right for you. Please reach out to me directly so I can personally assist with your situation and help coordinate the next steps. You can contact me at ecarrera@group1auto.com and I’ll make sure this gets the attention it deserves. Thank you for your feedback, and we hope to have the chance to restore your confidence in our service team. Elvin Carrera Service Manager

February 07, 2026

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Employee Rating

Great help and great costumer service Staff was very helpful fast service did not waited long More

by javiercastillo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2026

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Gill is the best so helpful helped me and answered all my questions Ty again I really appreciate the one on one experience More

by kimmywillis79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Hannah Wilson

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Feb 04, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2026

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Employee Rating

Everyone good friendly and nice the whole time. Sellsman went out of his normal place to make sure I was getting what I wanted and not just what I saw there More

by gilrog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Kim Diaz, Rafael Benavides

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Feb 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 02, 2026

gilrog responded

great group of people

January 15, 2026

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Employee Rating

Great service came in for an oil change did not have an appointment but fitted me right on in. More

by RALPHBROWNDADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2025

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Employee Rating

The service is not very good. Bought different policies such as warranty, Tracking app, and service agreement. They never even honored the tracking app and refused to give me any More

by kevinbryanpersingersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 01, 2026

Group 1 Buick GMC South responded

Kevin, thank you for taking the time to share your feedback — I’m truly sorry for the frustration and inconvenience this has caused. We absolutely want to make this right. If you purchased a maintenance/service agreement for your vehicle, we will honor it — we just need a copy of the contract so we can verify the coverage and terms. Since the dealership has changed ownership since the time of your purchase, the only agreements we’re currently able to view in our system are the contracts provided by the previous ownership. If you have documentation that shows different coverage or terms, please send it to us and we will honor what you purchased. Please reach out to me directly and work toward a fair resolution: ecarrera@group1auto.com. Respectfully, Elvin Carrera Group 1 Buick GMC South

November 28, 2025

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Employee Rating

Great service great management personnel I’ve been coming here for years getting better every time More

by Rociohernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elvin Carrera

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Nov 29, 2025

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2025

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Employee Rating

Chris Meyers is the best. I don’t know what you pay him but it’s not enough. He’s the reason I keep coming back. More

by mayfieldstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Meyers

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Nov 09, 2025

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2025

Dealership Rating
Employee Rating

Christian was our service advisor and he was the best we ever had there. He communicated with us very well and done what he said. More

by jimmyshed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2025

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

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