Frany Zepeda

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Kevin, thank you for taking the time to share your feedback — I’m truly sorry for the frustration and inconvenience this has caused. We absolutely want to make this right. If you purchased a maintenance/service agreement for your vehicle, we will honor it — we just need a copy of the contract so we can verify the coverage and terms. Since the dealership has changed ownership since the time of your purchase, the only agreements we’re currently able to view in our system are the contracts provided by the previous ownership. If you have documentation that shows different coverage or terms, please send it to us and we will honor what you purchased. Please reach out to me directly and work toward a fair resolution: ecarrera@group1auto.com. Respectfully, Elvin Carrera Group 1 Buick GMC South

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Buick GMC South responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hola Roel, ¡nos alegra mucho que hayas tenido una experiencia tan positiva! No dudes en contactarnos si hay algo más en lo que podamos ayudarte.

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com