Frany Zepeda

Group 1 Buick GMC South responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Buick GMC South responded

Hello Khdaniels48, I sincerely apologize for the experience you had during your recent visit. Waiting that long for an oil change and not receiving the additional services you expected is unacceptable, and I completely understand your frustration. Your feedback is extremely important to us, and I assure you this is not the level of service we aim to provide. We always strive to complete oil changes within about one to one and a half hours on average, but clearly, we missed the mark this time. I’m very sorry that your vehicle was not properly checked for tire pressure and rotation, and that communication fell short when the wash crew had already left for the day. I would like the opportunity to personally make this right and ensure your next experience is handled with the care and efficiency you deserve. Please reach out to me directly at your convenience so I can review your visit in detail and find the best way to regain your confidence in us. Thank you for bringing this to my attention — your feedback helps us improve both our process and our customer communication. Best regards, Elvin Carrera Service Manager ecarrera@group1auto.com

Group 1 Buick GMC South responded

Hello Leo, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Buick GMC South responded

Hello Joe, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and the frustration it caused. It’s never our intention for our customers to feel misled or receive service with anything less than respect and transparency. We take concerns like yours very seriously, especially regarding service charges, communication, and follow-up. I would like the opportunity to review your visit in detail and address the issues you mentioned. Please reach out to me directly at ecarrera@group1auto.com so I can personally look into this and work toward a resolution. We value your business and hope to regain your trust. Best regards, Elvin Carrera Service Manager

Group 1 Buick GMC South responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will work to improve our scheduling process to avoid longer wait times for our customers. Thank you for choosing our services and we hope to see you back soon. Beck & Masten GMC South Team

Group 1 Buick GMC South responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations during your recent service visit. Your comments regarding upsell pressure, communication, and appointment delays are concerning, and we take them seriously. Our goal is always to provide transparent, timely, and professional service, and it’s clear we fell short in this case. Elvin Carrera Service Manager ecarrera@group1auto.com

Group 1 Buick GMC South responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how disappointing it must have been to face delays, unexpected changes, and confusion regarding pricing. This is not the level of service we strive to provide, and your feedback is very important to us. Please know we take your concerns seriously and would like the opportunity to address them directly. At your convenience, we kindly ask that you reach out to our management team so we can look into this further and work toward making things right Elvin Carrera Service manager Ecarrera@group1auto.com

Group 1 Buick GMC South responded

Hello Rogelio, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!