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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 3

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
409 Reviews
4.2

409 Reviews

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409 Reviews of Frany Zepeda

March 31, 2026

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Employee Rating

My service rep was amazing. She took good care of me.. Will definitely recomend the service department More

by bytwngs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 21, 2026

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Employee Rating

Awesome service department and associates as well, will return for future oil changes. Thank you. More

by Jtmarquez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Akalia Frey

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Mar 24, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2026

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Employee Rating

Great service, discussed in detailed all the recommendations they had for my vehicle. They always go beyond to help you out. More

by dennisu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin, Rafael Benavides , Amalia frey

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Mar 24, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2026

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Employee Rating

Mrs. Ada is wonderful! Miss .GET YOU IN AND OUT ! A lovely lady that keeps it straight forward and tells you advice that’s in your best interest. A great sales woman ! More

by Ah979554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Rosie Hernandez

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Mar 01, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

February 20, 2026

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Employee Rating

Terrible service. Brought my truck in for transmission issues. I was told that it was the battery. I had the battery replaced. The same issue occurred on the same day More

by Kevinbellard5156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 26, 2026

Group 1 Buick GMC South responded

Thank you for bringing this to our attention, Kevin. I’m very sorry to hear about your experience and the frustration caused by the issue returning after your visit. That’s certainly not the level of service we strive to provide. We would really appreciate the opportunity to review what happened, recheck your vehicle, and make this right for you. Please reach out to me directly so I can personally assist with your situation and help coordinate the next steps. You can contact me at ecarrera@group1auto.com and I’ll make sure this gets the attention it deserves. Thank you for your feedback, and we hope to have the chance to restore your confidence in our service team. Elvin Carrera Service Manager

February 07, 2026

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Employee Rating

Great help and great costumer service Staff was very helpful fast service did not waited long More

by javiercastillo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 11, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2026

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Employee Rating

Gill is the best so helpful helped me and answered all my questions Ty again I really appreciate the one on one experience More

by kimmywillis79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Hannah Wilson

Print
Feb 04, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2026

Dealership Rating
Employee Rating

Everyone good friendly and nice the whole time. Sellsman went out of his normal place to make sure I was getting what I wanted and not just what I saw there More

by gilrog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Kim Diaz, Rafael Benavides

Print
Feb 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 02, 2026

gilrog responded

great group of people

January 15, 2026

Dealership Rating
Employee Rating

Great service came in for an oil change did not have an appointment but fitted me right on in. More

by RALPHBROWNDADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 16, 2026

Group 1 Buick GMC South responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2025

Dealership Rating
Employee Rating

The service is not very good. Bought different policies such as warranty, Tracking app, and service agreement. They never even honored the tracking app and refused to give me any More

by kevinbryanpersingersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 01, 2026

Group 1 Buick GMC South responded

Kevin, thank you for taking the time to share your feedback — I’m truly sorry for the frustration and inconvenience this has caused. We absolutely want to make this right. If you purchased a maintenance/service agreement for your vehicle, we will honor it — we just need a copy of the contract so we can verify the coverage and terms. Since the dealership has changed ownership since the time of your purchase, the only agreements we’re currently able to view in our system are the contracts provided by the previous ownership. If you have documentation that shows different coverage or terms, please send it to us and we will honor what you purchased. Please reach out to me directly and work toward a fair resolution: ecarrera@group1auto.com. Respectfully, Elvin Carrera Group 1 Buick GMC South

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