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Frany Zepeda
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Frany Zepeda | Page 3
Service Advisor
Beck & Masten Buick GMC South
12820 Gulf Freeway
Houston, TX 77034
331 Reviews
331 Reviews
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331 Reviews of Frany Zepeda
March 18, 2023
I left my car on a Thursday and they gave it back to me the next Wednesday, and did not repair what they supposed to, I just recommend the service for oil change but other than don’t bother, we’ll that was the next Wednesday, and did not repair what they supposed to, I just recommend the service for oil change but other than don’t bother, we’ll that was my experience More
by Chantal moran
Verified Customer
Helpful 
March 18, 2023
Excellent service Luis Morales was really helpful, he should really be considered a finance position. should really be considered a finance position. More
by MORALESLUIS5
Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Victoria Gilliland, Gaby Cano, Hannah Wilson, Deanna Andrews, Arturo Gonzalez , Reputation .com, Shannon Eiler, Luis Morales
March 12, 2023
Excellent great workers that attended me and I’m glad me and the sales man came to an agreement at the end of the day and the sales man came to an agreement at the end of the day More
by FRANCISCAGARCIA.0215
Other Employees Tagged: Mohammed Qureshi, Rosie Hernandez, Ada Pasasin, Victoria Gilliland, Gaby Cano, Hannah Wilson
March 11, 2023
I took my car in for recall. Got there at 12:20pm told the worker I was going to wait. Car was not ready until 3:40. I felt it could have done a little quicker. Did not see t Got there at 12:20pm told the worker I was going to wait. Car was not ready until 3:40. I felt it could have done a little quicker. Did not see that many customers and did not get any kind of update until I got up and asked if much longer and was told my car was ready. More
by btorres9219
March 10, 2023
I went in to get a battery the secretary, told me it'll take one to two hours to my surprise my car was ready in like 20 minutes I loved it take one to two hours to my surprise my car was ready in like 20 minutes I loved it More
by mojoflo2424
Other Employees Tagged: Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
March 04, 2023
I feel like i'm a vip It's like they see me coming and they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. More
by mharrison54
Other Employees Tagged: Daniel Woods & Jessica ?
March 03, 2023
My husband brought my car in for my scheduled appointment and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t work on them. So many people waited for SO long, took off work, hired babysitters, etc and no one even called them or us to let anyone know that they were unable to service vehicles that day. THEN when he reschedules the appointment, it takes THREE HOURS for an oil change. So he had to take off work again and sit around waiting. So frustrating. The lack of communication is awful and will make me refer everyone away from this dealership after having so many problems here. Not to mention they’ve been unable to fix a tire monitor issue thats been a problem since I drove off the lot almost a year ago. My car sat at the dealership over the holidays for 19 days and the same light came back on my dash 2 days later. I have picture proof of everything. More
by becerranano9
Other Employees Tagged: Gaby Cano , Kelly has a bad attitude towards my husband.
March 03, 2023
Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More
by l_rhome@hotmail.com
Other Employees Tagged: Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
March 02, 2023
Great experience! Would recommend to any one looking for a new car or truck. Ask for Joe! Would recommend to any one looking for a new car or truck. Ask for Joe! More
by RUSSELL.POPE
Other Employees Tagged: Anthony Morelli , Jason Beck
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