Fraser Clark

They really take care of you personally. They care about you. And want you to be satisfied They care about you. And want you to be satisfied More

Helpful 0

Report | Print

Thank you for getting me in and out quickly. Thank you thank you thank you Thank you thank you thank you More

Helpful 0

Report | Print

Responsive and timely service Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop o Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop off of our vehicles with IRA and the use of a loaner car. Laurie and Fraser always do an outstanding job of coordinating the pick ups and drop offs, despite us living 100 miles from the dealership More

Helpful 0

Report | Print

Always wonderful Always great service, Josh is wonderful and knowledgeable. Fraser always makes sure my car is picked up on mine and returned when I need it. Always great service, Josh is wonderful and knowledgeable. Fraser always makes sure my car is picked up on mine and returned when I need it. More

Helpful 0

Report | Print

Pleasant Surroundings/Quick Service This was my second time getting regular maintenance on my 2016 Lexus NX200t. The process for getting service at Ira Lexus of Manchester is quick, ef This was my second time getting regular maintenance on my 2016 Lexus NX200t. The process for getting service at Ira Lexus of Manchester is quick, efficient, friendly, and comfortable. The waiting area is pleasant and comfortable with snacks, TV, and reading material. The report received after the maintenance check up is complete and easy to understand. Everyone is very courteous and helpful. More

Helpful 0

Report | Print

Excellent service, as usual. I've been going to Ira Lexus Manchester for years. Their service department is top notch. I I especially like my car delivered to my house by Fraser. I've been going to Ira Lexus Manchester for years. Their service department is top notch. I I especially like my car delivered to my house by Fraser. Excellent service. More

Helpful 0

Report | Print

Great customer service experience. This was my second Lexus purchase. When I got the car home, we noticed the inspection sticker was not replaced with one that match my inspection mont This was my second Lexus purchase. When I got the car home, we noticed the inspection sticker was not replaced with one that match my inspection month. The sales person was suppose to schedule an agreed upon date/time for me to bring in the car to replace the sticker and work on 2 other minor issues. When I arrived that evening, my vehicle was not on the schedule nor was the technician that was going to update the software on my navigation. The service advisor Kelli put me at ease by providing me a loaner, made sure the car was worked on first thing the next morning and had Fraser deliver the car to my home and pick up the loaner. Now that is excellent customer service! More

Helpful 0

Report | Print

Oil change tires rotated front and rear brakes windshield wi My service writer was josh he was excellent in keeping me informed with the stays of my vehicle. The one thing I didn't like is the pricing I find it My service writer was josh he was excellent in keeping me informed with the stays of my vehicle. The one thing I didn't like is the pricing I find it on the high side Also I hate how they have changed the Rx 350 the new line is really ugly and feels like a tank I will have to wait to buy another Lexus 350 when they modify the style four people in my family have switched to BMW because they dislike what Lexus has done to the RX 350 More

Helpful 0

Report | Print

Flexible Laurie and the team were great. The day we arrived the service department was a bit back logged so we waited for about 45 minutes to sit with Lori. Laurie and the team were great. The day we arrived the service department was a bit back logged so we waited for about 45 minutes to sit with Lori. At that time she realized our service would take us a bit of time, so she had us head home and had a driving deliver us a loaner car while he picked up our vehicle. The next day she had a driver deliver us our vehicle and take back with her the loaner car. In the interim she and John filled our car with gas. Very much appreciate that she made your schedule work with our hectic schedule. Thank you! More

Helpful 0

Report | Print

Outstanding!!! IRALexus always the BEST! Fabulous service by Laurie Beauchemin and service team. My 2010 is like new. Fraser treats my car as if his own and is alwa IRALexus always the BEST! Fabulous service by Laurie Beauchemin and service team. My 2010 is like new. Fraser treats my car as if his own and is always timely and attentive. More

Helpful 0

Report | Print